Part Time Entry Level Tier 1 Help Desk - Cleared

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Schedule Options:

2pm-10pm Monday & Tuesday and 2pm-6pm Wednesday OR 6pm-10pm Wednesday and 2pm-10pm Thursday & Friday Requirements TS/SCI with poly required

Bachelor of Science 5 years of related experience may be substituted for a degree. Customer Service ServiceNow Ticketing System One of the Following Certifications Required:

A+ Network+ CCNA Security CySA+ GICSP GSEC Security+ CND SSCP CASP CCNP Security CISA CISSP GCED GCIH CCSP

Benefits Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program