Mid-Market Account Executive

Channel Talk is a customer service platform that helps businesses increase the lifetime value of their customers through a VIP concierge experience. We are Asia's largest B2B SaaS company and the #1 customer service platform in Korea and Japan with over 170K+ users.

We're looking for an ambitious and proactive Mid-Market Account Executive to join as an early member of our US team as we work on our expansion into the new market. If you thrive in a fast-paced, startup environment and are excited about the opportunity to build our US presence from the ground up, then this role is right for you.

About the Role

• The Account Executive position will manage the full sales cycle from building relationships with key stakeholders to negotiation and contracting
• Define our Ideal Customer Persona (ICP) for the mid-market by proactively setting a hypotheses, taking action, and adjusting as needed
• Lead demos of Channel Talk's product offering to a variety of stakeholders
• Drive new business acquisition and expanding existing accounts through upsell and cross sell, ensuring high renewal rates
• Understand customer use cases to align them with Channel Talk's solutions in order to identify new sales opportunities
• Collaborate with internal teams to share key customer feedback and insights to improve the overall product and customer experience

• 1-3 years of experience as an Account Executive or 2+ years of experience as a Sales Development Representative at a B2B SaaS company
• Experience owning a book of business, with a focus on upsells, cross-sells, and expansion opportunities is preferred
• A strong sense of intellectual curiosity, you are driven on discovering the "why" behind prospects' needs and are update to date with industry trends
• Thrives in a fast-paced, dynamic environment and excited to be part of a high-growth Sales team as we scale
• Understands the value of excellent customer service
• Well-organized with strong time management skills
• Experience exceeding a sales quota

• Experience selling to e-commerce or DTC brands, particularly in fashion and beauty is a plus
• Experience in B2B SaaS sales
• Experience at a startup
• Korean language ability (a great plus)

• In-depth knowledge and experience selling a B2B SaaS product
• Experience in a fast-growing, venture-backed SaaS startup
• Flexible time off and hybrid work arrangements
• 15 days of PTO (with the option for more if needed)
• Latest MacBook or equivalent device
• 100% employer-paid health insurance options
• An office is located in Soho
• Transportation allowance for your daily commute (in addition to any business travel expenses)
• The anticipated OTE for this role is $80k-130k annually. Actual compensation and title will be based on experience, qualifications, and skills.

• Submit your resume
• Recruiter Screening (Online)
• Peer Interview (Online or in-person)
• Meet your peer and understand how we work
• Pitch: Prepare an elevator or 5-minute pitch on any topic for the first interview (no keynote/presentation required)
• CEO/Founder Interview (Online)
• Meet the founders and understand why's and how's of Channel Talk