Support.com
Senior Product Manager - Private Bank Lending
Support.com, San Jose, California, United States, 95199
Description
Product Manager - Wealth Responsible for ensuring assigned product(s) are relevant, sold properly, and managed to provide a positive customer experience with sound infrastructure and integrity. The role involves managing assigned product(s), including market research, financial analysis, product planning, development, implementation, and coordination of sales and marketing strategies, objectives, and programs. Key components include product profitability, risk mitigation, performance evaluation, and results measurement. Serve as the subject matter expert for the suite of products. Position Responsibilities:
Roadmap Management
Serve as a market expert for assigned product(s) through research (internal and external), discovery, validation, customer interactions, presentations, and white papers. Define market problems by gathering and analyzing information from markets, customers, non-customers, and potential customers; understanding product, position, competition, SWOT; and conducting technology assessments and win/loss analyses. Develop solutions through strategic planning, including product roadmap and business plan development; profitability, pricing, and positioning assessments; understanding customer buying processes, buyer/user personas, and use scenarios; develop solution requirements; represent the voice of the customer throughout the requirements, design, and development process; ensure solutions address defined market problem(s) and align with solution development. Manage products, monitor the product life cycle, and recommend pricing and marketing strategies to improve profitability, reduce expenses, and enhance customer retention and acquisition. Define, measure, and manage product risk. Measure assigned product(s) success and communicate results. Product Promotion/Advocacy
Create and own the assigned product's market message; participate in the development of marketing and advertising programs. Develop training material. Support the development of training classes as necessary. Conduct customer, non-customer, and prospective customer interviews. Monitor trends and determine customer acceptance of assigned product(s). Portfolio and Revenue Management
Continuously evaluate current economic conditions and advise management of possible impacts on assigned products. Ensure profitability, competitive positioning, and integration of assigned product(s) into sales planning and Annual Profit Plan. Develop and recommend pricing strategies that will meet product objectives. Product Initiatives
Research/define market problems for assigned product(s); investigate market opportunities and the effect of existing products on the market; evaluate ideas for new products; make recommendations for economically attractive products. Perform discovery and validation of market problems, including interacting with customers, non-customers, and potential customers. Recommend criteria for testing newly developed products and enhancements to existing products; develop and regularly review implementation workflows; partner with Operations area(s). Ensure appropriate product stability. Establish an efficient escalation and resolution protocol for production (system/operational) issues and outages. Drive continuous improvement of production (system/operational) processes. Evaluate/review customer complaints, concerns, and suggestions regarding assigned product(s). Other duties as assigned.
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Product Manager - Wealth Responsible for ensuring assigned product(s) are relevant, sold properly, and managed to provide a positive customer experience with sound infrastructure and integrity. The role involves managing assigned product(s), including market research, financial analysis, product planning, development, implementation, and coordination of sales and marketing strategies, objectives, and programs. Key components include product profitability, risk mitigation, performance evaluation, and results measurement. Serve as the subject matter expert for the suite of products. Position Responsibilities:
Roadmap Management
Serve as a market expert for assigned product(s) through research (internal and external), discovery, validation, customer interactions, presentations, and white papers. Define market problems by gathering and analyzing information from markets, customers, non-customers, and potential customers; understanding product, position, competition, SWOT; and conducting technology assessments and win/loss analyses. Develop solutions through strategic planning, including product roadmap and business plan development; profitability, pricing, and positioning assessments; understanding customer buying processes, buyer/user personas, and use scenarios; develop solution requirements; represent the voice of the customer throughout the requirements, design, and development process; ensure solutions address defined market problem(s) and align with solution development. Manage products, monitor the product life cycle, and recommend pricing and marketing strategies to improve profitability, reduce expenses, and enhance customer retention and acquisition. Define, measure, and manage product risk. Measure assigned product(s) success and communicate results. Product Promotion/Advocacy
Create and own the assigned product's market message; participate in the development of marketing and advertising programs. Develop training material. Support the development of training classes as necessary. Conduct customer, non-customer, and prospective customer interviews. Monitor trends and determine customer acceptance of assigned product(s). Portfolio and Revenue Management
Continuously evaluate current economic conditions and advise management of possible impacts on assigned products. Ensure profitability, competitive positioning, and integration of assigned product(s) into sales planning and Annual Profit Plan. Develop and recommend pricing strategies that will meet product objectives. Product Initiatives
Research/define market problems for assigned product(s); investigate market opportunities and the effect of existing products on the market; evaluate ideas for new products; make recommendations for economically attractive products. Perform discovery and validation of market problems, including interacting with customers, non-customers, and potential customers. Recommend criteria for testing newly developed products and enhancements to existing products; develop and regularly review implementation workflows; partner with Operations area(s). Ensure appropriate product stability. Establish an efficient escalation and resolution protocol for production (system/operational) issues and outages. Drive continuous improvement of production (system/operational) processes. Evaluate/review customer complaints, concerns, and suggestions regarding assigned product(s). Other duties as assigned.
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