Restaurant Manager Job at Lincoln Tavern and Restaurant in Boston

At Lincoln Tavern and Restaurant, we look for hospitality minded individuals who drive great guest experiences. Our management team works together, bringing varying skills, backgrounds and perspectives on restaurants. We appreciate hospitality and restaurant experience. We teach, train and develop employees, emphasizing ambition, problem solving and communication. Team members at BRG are honest, positive and good communicators.

Scope & General Purpose:

Support all facets of daily operations, while creating great guest experiences, leading and coaching staff, overseeing beverage menus and upholding all procedures related to music, entertainment and nightlife.

Schedule:

Full-time, 5 days per week, including nights & weekends.

Essential Duties & Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations, providing leadership and supervision of all team members
• Support the recruitment and hiring of FOH employees, seeking personable, talented individuals who will add to the Lincoln brand and culture
• Train new and current employees on steps of service and best guest relations practices, taking special interest in detail oriented work that creates great guest experiences
• During service, seek to make sure all FOH staff is delivering superior service. Be present at the front door, tableside and communicate efficiently to BOH team members
• Respond efficiently and accurately to guest feedback and complaints, both in person and digitally
• Regularly review the Lincoln product (food, beverage, service, facility) and seek to innovate, improve and maximize consistency
• Follow all HR best practices, connected to hiring, training, development, discipline & termination
• Impact staff performance, offering coaching and feedback to improve productivity and support growth
• Contribute to monthly inventory of all goods, kitchen utensils and cleaning products, and order products and supplies smartly when necessary
• Ensure compliance with all health, sanitation and safety regulations, both daily, weekly and looking at the yearly calendar
• Represent Lincoln in the local community through guest relationships, restaurant events and promotional opportunities

• Proven work experience as in hospitality and / or Restaurant management
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform guests and service staff
• Strong leadership, motivational and people skills
• Must be comfortable standing/walking for 8 hours; and be able to bend, push, pull and/or lift 30 lbs

Knowledge, Skills, and Experience:

• Prior restaurant service experience appreciated
• Excellent hospitality and customer service skills
• Excellent organizational skills
• Strong communication skills
• Positive attitude, sense of urgency, willingness to develop in the role

Other Position Requirements:

• Availability to work nights and weekends
• Interest in developing knowledge of restaurant service, beverage, safety, and sanitation practices
• Able to work well in team-oriented environment