Tribal Operations Director

Position Summary: The Tribal Operations Director is a key member of the Executive team, supporting the Executive Director (ED) in managing the Yakutat Tlingit Tribe (YTT) administration, operations, enterprises, and services, including the Yakutat Community Health Center (YCHC). This position provides leadership, day-to-day management, and oversight of operations; develops and evaluates organizational structures, workflows, and efficiencies; and assists in monitoring short-term and long-term strategic plans. The Tribal Operations Director fosters a high-performance culture of continuous learning and improvement and ensures employee competencies align with the strategic vision and organizational needs. With written approval of the Executive Director, the Tribal Operations Director is empowered to make decisions that are in the Tribe’s best interest, ensuring the effective administration and management of all departments. Essential Functions Supports the Executive Director in carrying out the Tribe’s governance functions, budgets, and policy procedures for its membership. Works closely with the Executive Director, committees, boards, and a variety of agencies to assist with implementing programs and projects identified as priorities by the Tribe. Works collaboratively with the Executive Director to identify and develop new funding sources, enterprise opportunities, and programs, while also assessing and optimizing existing revenue streams to ensure the Tribe is maximizing financial potential and sustainability. Maintains knowledge of legal requirements and government reporting regulations affecting tribal functions and ensures compliance with policies and procedures. Oversees daily operations of assigned departments of the Tribe and other enterprises, ensuring alignment with strategic goals. Performs timely executive-level planning, organizing, directing, and evaluation of the Tribal Council’s goals, objectives, and programs. Professionally leads, manages and coaches department heads, providing guidance and direction. Monitors current departmental outcomes to ensure correct and accurate alignment with goals and standards. Collaborates with Human Resources and, when necessary, the Executive Director, to timely resolve personnel issues per policy. Reviews operational results and with guidance from HR recommends corrective actions as necessary. Coordinates personnel information, ensuring seamless integration across departments, programs, and committees. Professionally serves as a liaison between the Executive Director, department directors, managers, and staff on operational matters and special projects. Attends or provides representation at critical meetings affecting the health and well-being of the Yakutat community. Prepares timely regular reports for the Executive Director and/or Tribal Council as requested. Professionally responds to community concerns regarding the delivery of Tribal operations and services. Provides equitable, accurate, and timely leadership in hiring, personnel evaluation, disciplinary actions, grievances, coaching, and development for Tribal enterprise supervisors and staff. Facilitates process improvement initiatives using accurate data analysis, professional team building, and timely project management techniques. Analyzes and supports practices to improve performance on quality measures, focusing on work redesign, policy adjustments, and quality improvement processes. Conducts timely and accurate review of contracts and grants, recommending actions to the Executive Director and Tribal Council as appropriate, and accurately negotiates and/or timely updates contracts when necessary. Maintains effective interdepartmental and external relations, ensuring smooth information flow. Professionally and respectfully represents the Tribe to local, regional, and national leaders as needed. Professionally, accurately and follow the YTT Mission and Vision Statement, all policies, and procedures. Performs other related duties as assigned. Knowledge, Skills, and Abilities Knowledge: - Management principles and practices. - Budget preparation and financial management. - Organizational structures and operations, including healthcare and community services. - Relevant federal, state, and tribal laws and regulations. - Tribal governance and Native community needs. Skills: - Leadership and strategic planning. - Employee management and supervision. - Problem-solving, negotiation, and conflict resolution. - Interpersonal relations and communication (oral and written). - Use of computer systems, including office software and data analysis tools. - Strong skills in analytical and problem-solving. Must be able to analyze complex technical and administrative problems and challenges, evaluate alternative solutions and adopt an effective course of action. - Skills to excel in interpersonal communication, both oral and in writing. Abilities: - Foster a collaborative work environment. - Work flexible hours and adapt to changing priorities. - Effectively analyze and interpret data for decision-making. - Communicate tactfully and resolve conflicts effectively. - Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. - Ability to demonstrate effective leadership and managerial skills in a mutually supportive environment. - Ability to represent the organization, establish and maintain effective and professional working relationships in the course of work. - Ability to plan, organize, administer, and coordinate a variety of complex YTT services and programs, some of which are community and statewide. - Ability to select, motivate, and evaluate staff and provide for their training and professional development. - Ability to manage in a crisis and effectively interact in a professional manner with the public, tribal members, and staff. Supervisory and Management Responsibility The Operations Director will supervise and provide oversight for assigned departments, programs, and projects as determined in consultation with the Executive Director. Supervises Program Managers when the Executive Director is absent. The Operations Director exercises independent discretion in duties, formulates and recommends policy affecting YTT and YCHC resources, including employees, finances, and time management. Then in consultation with the Executive Director, works and implements the agreed-upon plan. Minimum Qualifications Master’s Degree in Business Administration, Health Administration, or a related field preferred (or equivalent post-secondary education or experience on a year-for-year basis). Five (5) years of progressively responsible experience, including at least three (3) years in a management role. Experience with IHS and Community Health Center agencies preferred but not required. Experience working with Native American populations preferred. Possession of a valid driver license issued by the State of Alaska with a clean driving record. Must successfully pass a criminal and background check. A combination of education and experience may be considered as a substitute for a degree requirement. REQUIRED COMPETENCIES: - Ethical - Demonstrate conduct conforming to the highest-level set of values and accepted standards. - Honest/Acts with Integrity - Be truthful, credible with coworkers, youth, as well as with the public. - Active Listener - Actively attend to, convey, and understand the comments and questions of others. - Accountable - Accept responsibility and account for his/her actions. - Confidential - Ability to maintain the upmost confidential information. - Good Communicator – Communicate effectively with others orally and in writing. - Detail Oriented – Ability to pay attention to the minute details of a given project or task. - Respect Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job. - Empathetic – Appreciate and be sensitive to the feelings of others. - Interpersonal – Get along well with a variety of personalities and individuals. - Organized – Possessing the trait of being organized or following a systematic method of performing a task. - Reliable – Be dependable and trustworthy. - Leader – Within the Influence of your position, ensure others perform their jobs effectively and to be responsible for making decisions.

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