Unified Communications Engineer

Seeking a Conference Room Technology Engineer / Unified Communications Engineer (MS Teams/Zoom/Polycom/Neat/LogicTech for a 4 month contract at our global SaaS client downtown SF (across from the Embarcadero BART stop): W2 pay: $64/hour Benefits: Medical (we contribute up to $250/month), dental and a Roth IRA Onsite Work Location: One Market Street, San Francisco, CA 94105 - Onsite M-F (reg business hours) About the Role - We are seeking a highly skilled and experienced Conference Room Technology Engineer to oversee our client's organization’s conference room technology stack. This role requires a strong background in unified communications and proven expertise in deploying, managing, and optimizing Microsoft Teams Rooms, Zoom, and Polycom/HP systems. The ideal candidate has a successful track record of rolling out new technologies, ensuring seamless operations, and enhancing the end-user experience. Must be able to design, develop and maintain a comprehensive technology roadmap to ensure alignment with organizational goals. The minimum education requirement is a bachelor's degree in computer science or related field or equivalent experience. The role does not require a specific certification, but Microsoft certification is preferred. The minimum years of experience are 5. Responsibilities Engineering Solutions: Design and implement state-of-the-art audio-visual and IT solutions for conference rooms, incorporating the latest technologies. Upgrade existing systems to enhance functionality and performance, ensuring they meet current and future organizational needs. Collaborate with stakeholders to understand requirements, develop tailored solutions, and deliver high-quality implementations. Develop and deploy automation solutions to streamline conference room operations and enhance user experience. Technical Support and Maintenance: Provide expert technical support for conference room systems, including video conferencing and audio-visual equipment. Troubleshoot and resolve complex UC system issues to ensure minimal downtime and maximum efficiency. Perform regular maintenance and updates on conference room equipment and software, ensuring optimal performance. Integration and Innovation: Leverage APIs to integrate various systems and software, creating a cohesive and efficient UC environment. Develop and execute comprehensive testing plans for new and existing technologies, ensuring all systems meet quality and performance standards before deployment. Identify and resolve bugs, compatibility issues, and performance bottlenecks, continuously improving system reliability. Stay up-to-date with the latest trends and advancements in UC technologies, recommending and testing improvements. Collaboration and Training: Work closely with internal IT teams and external vendors to implement and optimize UC solutions. Conduct user training sessions to ensure employees are proficient in using conference room technologies, enhancing their productivity. Document and maintain detailed records of support activities, configurations, and system changes, ensuring transparency and knowledge sharing. Monitoring and Reporting: Monitor and manage the performance of UC systems, proactively identifying and addressing potential issues. Prepare detailed reports on system performance, issues, and improvement recommendations, providing actionable insights for continuous improvement. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Proven experience as a UC Engineer or in a similar technical role, with a strong focus on engineering, problem-solving, and automation. In-depth knowledge of UC technologies such as Microsoft Teams, Zoom, Polycom, Logitech, Neat, etc. Strong understanding of network protocols, IP telephony, and audio-visual systems. Experience with APIs and integrating various systems and software. Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution. Ability to work independently and manage multiple tasks simultaneously, with strong communication and interpersonal skills. Relevant certifications (e.g., Microsoft Certified: Teams Administrator) are a plus. Proficiency in creating and following detailed testing plans and documentation.