Logo
24 Seven Talent

eCommerce Director

24 Seven Talent, Marina del Rey, California, United States


Leading wellness and supplement company seeking and eCommerce Director to elevate our online presence and drive growth. We pride ourselves on innovation, quality, and a commitment to improving lives. Position Overview: We are looking for an experienced and proactive E-Commerce Manager to lead and optimize our eCommerce operations. This role requires expertise in managing Shopify Plus platforms, a deep understanding of DTC eCommerce, and strong organizational skills. Shipping and Fulfillment: Manage and optimize daily shipping and fulfillment operations to ensure orders are processed and shipped accurately and on time. Oversee and coordinate the packing, labeling, and shipping processes, ensuring compliance with domestic and international shipping regulations. Work with third-party logistics (3PL) providers and shipping carriers to resolve issues and track shipments. Implement shipping strategies to improve cost-efficiency and delivery times. Ensure timely order fulfillment, including setting and maintaining appropriate lead times and tracking systems. Inventory Management: Oversee the management of inventory across all ecommerce platforms, ensuring real-time updates and accurate stock levels. Perform regular inventory audits and reconciliations, ensuring discrepancies are identified and resolved quickly. Use Shopify’s inventory management tools to track stock levels, monitor product availability, and optimize reorder points. Work closely with the supply chain and warehouse teams to forecast inventory needs, identify trends, and make data-driven decisions. Maintain accurate records of inventory movements, including inbound stock and returns. Manage B2B ecommerce processes, ensuring timely and accurate processing of orders for business clients. Reporting and Analytics: Create and maintain detailed reports on ecommerce performance, including shipping, fulfillment, inventory levels, and B2B transactions. Analyze key performance metrics (KPIs) such as order accuracy, shipping times, inventory turnover, and customer satisfaction, and provide actionable insights. Generate regular reports to track the efficiency of fulfillment processes, identifying areas for improvement. Provide ad-hoc reports on demand, sales forecasts, and other business-critical data as needed. Shopify Management and Optimization: Oversee the day-to-day management of the Shopify ecommerce platform, ensuring it runs smoothly and efficiently. Utilize Shopify's tools and integrations to manage orders, inventory, and B2B sales processes. Work with development and design teams to optimize the Shopify store for improved performance, user experience, and order management. Troubleshoot any issues within the Shopify system related to shipping, fulfillment, or inventory. Stay up-to-date on the latest Shopify features and apps to enhance functionality and streamline operations. Required Skills and Experience: 6-12 years of experience in ecommerce management, with a focus on shipping, fulfillment, inventory management, and B2B operations. Proven experience with Shopify, including order management, inventory tracking, and integrations with third-party tools. Strong knowledge of B2B ecommerce processes and workflows. Excellent project management skills and the ability to coordinate with multiple teams to ensure timely and accurate execution of orders.