Office Support Specialist

Office Support Specialist Company Overview: Novo Surgical, Inc. is a medical device company focused on a streamlined supply chain and operational efficiency, offering premium, reusable surgical instrumentation to hospitals, surgery centers and other health care providers at industry-leading price points. Novo Surgical’s product portfolio contains more than 14,000 unique surgical instruments covering the full range of surgical specialties, including plastic surgery, orthopedics, obstetrics/gynecology, urology, ophthalmology, cardiothoracic, podiatry and laparoscopic surgery, among others. The company serves customers across the country and globe through its corporate headquarters outside of Chicago. The Role: We are seeking an Office Support Specialist whose responsibilities will be dynamic, with tasks spanning multiple departments including customer service, finance/accounting and supply chain. The role will entail supplementing the work of other team members in those departments, some of whom are remote. Due to the cross-departmental nature of the role, the candidate should be comfortable interacting with multiple team members on a regular basis. The position will require detail-oriented task execution, an ability to follow a consistent process and to independently check work for mistakes. The position is part-time to full-time, with a weekly 30-40 hour range, and is an in-office role. Responsibilities: Customer Service o Correspond with customers on products, pricing, availability, order status or returns o Enter information into and completing price quotes using quote templates o Routine customer service duties such as order entry in ERP software system Accounting/Finance o Record customer payments in ERP software system o Scan checks for deposit o Follow company procedures for follow up with customers for past due payments Supply Chain o Receive in inbound product from vendors into ERP software system o Communicate with vendors regarding ship dates and availability o Review receiving paperwork for completeness/accuracy o Allocate received products to customers o Provide associated documentation to warehouse team Administrative o Answer telephone calls and emails o Order company supplies on a routine schedule to ensure adequate stock o Administrative support or special projects assigned by management team members o Mailing and/or filing/scanning documents o Organize promotional mailings or other official correspondence We’r e looking for people that will thrive in an entrepreneurial environment – where roles aren’t always well-defined, taking initiative is expected, resourcefulness is required and the collective unit is more important than individual achievement. Requirements: o Bachelor’s Degree o Proficient with Microsoft Office Outlook, Excel and Word o 5-7 years of experience in a similar role o Preference for familiarity with SAGE 100 or similar ERP Skills: o Strong oral and written communication skills o Excellent organizational and task-management skills o Detail orientation o High-quality work products with minimal mistakes o Self-direction, independence and resourcefulness o Professional attitude and outlook o Punctuality and reliability