Information Technology Technician

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. What You’ll Do: As an IT Technician/Engineer, you’ll provide top-notch Level 2-3 IT support for our clients, tackling procedural, software, hardware, and operating system issues. Whether you’re troubleshooting desktops, laptops, wireless devices, or servers, your role will be pivotal in ensuring client satisfaction and seamless operations. You’ll work from our Hicksville office as well as onsite at our local customer offices when needed, getting hands-on experience with cutting-edge technologies while delivering exceptional customer service. Key Responsibilities: · Provide advanced troubleshooting for a variety of technologies, including Cloud-based networking, Windows servers, Firewalls, Exchange servers, and Active Directory. · Manage deployments and user profile setups for Windows 10, Windows 11, and Office 365. · Ensure smooth client operations through meticulous attention to detail, organization, and excellent time management. · Visit client sites across Long Island and Manhattan as needed (mileage and expenses reimbursed). · Collaborate with a supportive team to solve complex IT challenges. What You Bring to the Team: Required Skills & Experience: · 3 years of hands-on IT experience in an MSP or similar environment. · Strong technical expertise with Windows servers, Active Directory, and networking basics (LAN/WAN, troubleshooting). · Proficiency in Windows 10, Windows 11, and Office 365. · Outstanding communication and customer service skills. · Ability to work onsite in Hicksville and travel to NYC client sites (must have reliable personal transportation). · U.S. Citizenship is required. Bonus Skills (Preferred but Not Required): · Experience with Cloud platforms like Azure or AWS. · Advanced networking knowledge (VLANs, routing, protocols like TCP/IP, DHCP, DNS, VPN). · Cybersecurity expertise. · Familiarity with Mac operating systems or legal software troubleshooting. Don’t meet every requirement? No problem If you have the drive to learn and grow, we encourage you to apply. Why You’ll Love Working Here: · Be part of a forward-thinking, innovative team. · Access to professional development and continued learning opportunities. · Work with diverse, exciting technologies and expand your skill set. · Join a company that values and invests in your growth.