Device Migration Specialist

Job Overview: We are seeking a skilled and detail-oriented Tier 1 Desktop Support Specialist to execute the migration of devices across the Workspace One platform. The ideal candidate will be responsible for migrating devices (e.g., desktops, laptops, and mobile devices) to a new system while ensuring minimal disruption to business operations. This role is essential to the successful modernization and digital transformation of our IT infrastructure. Key Responsibilities: Stage, plan, schedule, and setup of all devices, including PCs, tablets, mobile phones, and peripherals, to the Workspace One system. Install, configure, and update software and hardware as part of the migration process. Ensure data is properly backed up and restored during device migrations to avoid data loss. Document migration procedures, processes, and issues encountered to help improve future migrations. Maintain accurate records of device inventories, configurations, and migration statuses. Required Qualifications: Proven experience in IT device migration, system upgrades, or device refresh projects. Strong knowledge of device management systems, such as Workspace One, Microsoft Intune, or similar. Proficiency in Windows, macOS, and mobile operating systems (Android/iOS). Familiarity with data migration tools and processes, including backup and recovery. Excellent problem-solving skills and the ability to troubleshoot technical issues. Strong communication skills with the ability to provide clear technical guidance to non-technical users. Ability to work under tight deadlines and manage multiple migrations simultaneously. Preferred Qualifications: Experience in enterprise-level device imaging, setup, migration, and rollout. IT certifications such as CompTIA A, Network, or Microsoft certifications.