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Archer

Customer Success Manager

Archer, Bend, Oregon, United States


[Please apply to the email shared below] Company Description Archer is a leading provider of real estate technology solutions that empower investors, lenders, brokers, and property managers to automate their investment analysis processes. Our innovative platform offers a suite of tools for supercharging their parsing and underwriting, deal sourcing, market analysis, deal pipeline management, and comps analysis. Role Description We are seeking a highly motivated and experienced Customer Success Manager to join our growing team in Bend, Oregon. This role will offer a hybrid remote/in-person work arrangement, providing flexibility and collaboration. Reporting initially to the CEO, you will be responsible for engaging with our valued clients, building strong relationships, and acting as a trusted advisor. You will serve as the primary liaison between our clients and internal teams, ensuring seamless communication and collaboration Qualifications Customer Satisfaction, Relationship Building, and Customer Service skills Analytical Skills for data-driven decision-making Experience in customer retention strategies Strong communication and interpersonal skills Ability to work both independently and in a team Experience in real estate or related industries is a plus Bachelor's degree in Business, Marketing, or a related field Responsibilities : Onboarding and Training: Lead client onboarding processes, ensuring smooth implementation and adoption of Archer's platform. Conduct comprehensive training sessions on Archer's tools and features, empowering clients to leverage the full capabilities of the platform. Collaborate with Archer's Real Estate support team to provide ongoing training and support to clients as needed. Client Engagement and Support: Build and maintain strong relationships with clients, acting as their primary point of contact for all success-related matters. Proactively monitor client usage and analytics, identifying opportunities for improvement and providing guidance and support. Schedule and conduct quarterly business reviews (QBRs) with clients to review progress, discuss challenges, and identify areas for further collaboration. Address client inquiries and issues promptly and efficiently, ensuring timely resolution and satisfaction. Foster a positive and collaborative client experience, building trust and loyalty. Renewal and Expansion: Work closely with clients to identify renewal opportunities and proactively drive renewal discussions. Identify opportunities for cross-selling and upselling additional Archer products and services to existing clients. Collaborate with the sales team to develop and execute renewal and expansion strategies. Internal Collaboration: Collaborate closely with internal teams, including product, engineering, sales, and marketing, to ensure seamless coordination and alignment across all client-facing activities. Provide feedback and insights from clients to inform product development and improvement initiatives. Contribute to the development and refinement of client success processes and playbooks. To Apply: Please submit your resume, cover letter, and a brief statement of why you are interested in joining the Archer team to thomas.foleyarcher.re. In your cover letter, please highlight your experience in the real estate industry, your knowledge of customer success, and your passion for helping clients succeed.