Systems Analyst

Title: Systems Analyst Location: Austin, TX ( Remote ) Contract 12 months Rate : 95 on W2 Requirements: 8 Required Experience with ITSM and ITIL governance processes. 8 Required Ability to think and act both strategically and tactically and know when to apply each type of action. 8 Required Very strong communication skills: oral, written, presentation and facilitation. 8 Required Technical understanding with ability to translate into business concepts. 8 Required IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices. 8 Required Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. 8 Required The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues. 8 Required A good understanding of IT Outsourcing and Managed Services. 8 Required Statistical, numerical and analytical principles and processes. 8 Required Innovative thinking with service quality, and its improvement, within limits of costs and business direction. 8 Required Adhere to Project Management best practices 8 Required Experience with ITSM service tools, ServiceNow, and Remedy. 5 Preferred Proficient in the use of Remedy On Demand 4 Preferred IT Service Management certification ITIL V3 or V4 4 Preferred PMP Certification 4 Preferred Business Process Engineering 4 Preferred Technical Writing/Formal documentation skills 4 Preferred Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS. 3 Preferred Training experience 1 Preferred Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)