Aimbridge Hospitality
Director Rooms|$120K
Aimbridge Hospitality, San Diego, California, United States, 92189
Job Summary
This position is responsible for the efficient and profitable functioning of the Front Office in a luxury hotel environment. The ideal candidate will have exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division. Qualifications
High school diploma or equivalent is required. Prefer at least 5 years experience in a similar position in a luxury upscale hotel environment. Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division. Must be proficient in Windows Operating Systems, company-approved spreadsheets, and word processing. Must have a valid driver's license from the applicable state. Demonstrates an understanding and knowledge of hospitality terms. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities
Approaches all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintains high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code and wearing name tag when working. Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintains a warm and friendly demeanor at all times. Responsible for the proper, efficient, and profitable functioning of the Front Office. Maximizes room revenue and occupancy by effectively controlling rates and availability. Clarifies duties and responsibilities of Front Office personnel and ensures that work flows are in a logical and good order. Ensures proper staffing at all times. Ensures that Legendary Quality Standards, policies, and rules are properly understood and followed through. Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets. Controls and analyzes departmental costs to ensure performance is within budget. Performs all aspects of personnel and training functions including hiring, performance appraisals, counseling, coaching, training, disciplinary action, etc. Ensures and maintains a very high standard of personal hygiene, behavior, and grooming standards of staff. Attends daily morning briefings and any other management meetings as scheduled. Analyzes rate discrepancy reports to ensure room revenue control. Handles all guest complaints and comments relating to the department tactfully. Participates in required M.O.D. program as scheduled. Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assists in his/her placement. Ensures all end of the month report dates are met, including Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc. Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments. Works closely with Accounting on follow-up items, including returned checks, rejected credit cards, employee discrepancies, etc. Operates all aspects of the Front Office computer system including software maintenance, report generation, analysis, and simple programming. Monitors proper operation of the P.B.X. console and ensures that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up-selling techniques are maintained. Greets and welcomes all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensures implementation of all Aimbridge Hospitality policies and house rules. Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensures correct and accurate cash handling at the Front Desk. Attends monthly all-employee team meetings and any other functions required by management. Attends weekly staff meetings and provides training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtains all necessary information when taking room reservations. Follows and enforces all Aimbridge Hospitality hotel credit policies. Ensures employees are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Focuses the Guest Services Department on their role in contributing to the guest service scores. Monitors all V.I.P.'s, special guests, and requests. Maintains required pars of all front office and stationary supplies. Reviews daily Front Office work and activity reports generated by Night Audit. Reviews Front Office log book and Guest Request log on a daily basis. Familiar with all corporate-sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs and the standards and procedures for each. Conducts meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details
Located in the heart of downtown, we're just a short walk or trolley ride away from landmarks like the Convention Center, Little Italy, the Gaslamp Quarter, and the San Diego Zoo-plus many shopping and dining options. Guests can erase travel fatigue and feel their best with a dip in the rooftop pool or a session in the WestinWORKOUT Fitness Studio. After a productive meeting in one of our inspiring meeting spaces, we invite our guests to celebrate with drinks at The Bar or dinner at Coast-our signature restaurant. Our 436 guest rooms and suites are designed to refresh and relax, featuring clean lines, neutral colors, and modern amenities like HDTVs and High-Speed Internet Access. Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage. Short-Term and Long-Term Disability Income. Term Life and AD&D Insurance. Paid Time Off. Employee Assistance Program. 401k Retirement Plan. Compensation
Min: USD $73,697.76/Yr. Mid: USD $92,122.20/Yr. Max: USD $110,546.64/Yr.
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This position is responsible for the efficient and profitable functioning of the Front Office in a luxury hotel environment. The ideal candidate will have exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division. Qualifications
High school diploma or equivalent is required. Prefer at least 5 years experience in a similar position in a luxury upscale hotel environment. Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division. Must be proficient in Windows Operating Systems, company-approved spreadsheets, and word processing. Must have a valid driver's license from the applicable state. Demonstrates an understanding and knowledge of hospitality terms. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities
Approaches all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintains high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code and wearing name tag when working. Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintains a warm and friendly demeanor at all times. Responsible for the proper, efficient, and profitable functioning of the Front Office. Maximizes room revenue and occupancy by effectively controlling rates and availability. Clarifies duties and responsibilities of Front Office personnel and ensures that work flows are in a logical and good order. Ensures proper staffing at all times. Ensures that Legendary Quality Standards, policies, and rules are properly understood and followed through. Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets. Controls and analyzes departmental costs to ensure performance is within budget. Performs all aspects of personnel and training functions including hiring, performance appraisals, counseling, coaching, training, disciplinary action, etc. Ensures and maintains a very high standard of personal hygiene, behavior, and grooming standards of staff. Attends daily morning briefings and any other management meetings as scheduled. Analyzes rate discrepancy reports to ensure room revenue control. Handles all guest complaints and comments relating to the department tactfully. Participates in required M.O.D. program as scheduled. Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assists in his/her placement. Ensures all end of the month report dates are met, including Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc. Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments. Works closely with Accounting on follow-up items, including returned checks, rejected credit cards, employee discrepancies, etc. Operates all aspects of the Front Office computer system including software maintenance, report generation, analysis, and simple programming. Monitors proper operation of the P.B.X. console and ensures that employees maintain Aimbridge Hospitality S.O.P.'s in its use. Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up-selling techniques are maintained. Greets and welcomes all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s. Ensures implementation of all Aimbridge Hospitality policies and house rules. Coordinates all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service. Ensures correct and accurate cash handling at the Front Desk. Attends monthly all-employee team meetings and any other functions required by management. Attends weekly staff meetings and provides training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards. Obtains all necessary information when taking room reservations. Follows and enforces all Aimbridge Hospitality hotel credit policies. Ensures employees are at all times attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Focuses the Guest Services Department on their role in contributing to the guest service scores. Monitors all V.I.P.'s, special guests, and requests. Maintains required pars of all front office and stationary supplies. Reviews daily Front Office work and activity reports generated by Night Audit. Reviews Front Office log book and Guest Request log on a daily basis. Familiar with all corporate-sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs and the standards and procedures for each. Conducts meetings according to Aimbridge Hospitality standards as required by management. Other duties as required. Property Details
Located in the heart of downtown, we're just a short walk or trolley ride away from landmarks like the Convention Center, Little Italy, the Gaslamp Quarter, and the San Diego Zoo-plus many shopping and dining options. Guests can erase travel fatigue and feel their best with a dip in the rooftop pool or a session in the WestinWORKOUT Fitness Studio. After a productive meeting in one of our inspiring meeting spaces, we invite our guests to celebrate with drinks at The Bar or dinner at Coast-our signature restaurant. Our 436 guest rooms and suites are designed to refresh and relax, featuring clean lines, neutral colors, and modern amenities like HDTVs and High-Speed Internet Access. Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering
Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage. Short-Term and Long-Term Disability Income. Term Life and AD&D Insurance. Paid Time Off. Employee Assistance Program. 401k Retirement Plan. Compensation
Min: USD $73,697.76/Yr. Mid: USD $92,122.20/Yr. Max: USD $110,546.64/Yr.
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