Endpoint Systems Administrator

WHITMAN COLLEGE

Located in the historic community of Walla Walla, Whitman's vibrant and beautiful tree-lined campus is home to an intellectually diverse, dynamic, welcoming and supportive community of some 500 staff and faculty serving approximately 1,500 students from the local region and across the globe. With exceptional students, accomplished faculty and staff, and a fiercely loyal and growing number of engaged alumni, Whitman College continues to build on its national reputation for academic excellence as one of the top liberal arts colleges in the country.

Whitman College is cultivating a community built on inclusion and belonging. We recognize the value of those who can offer historically underrepresented perspectives and encourage applications from those whose background, knowledge, and insights from lived experience can add to the college's working and learning environment. Whitman College is an Equal Employment Opportunity employer (EEO).

POSITION PURPOSE

The Endpoint Systems Administrator position plays a key role in designing, implementing, administering, and supporting desktop computer systems across the Enterprise. This position collaborates with other IT members to provide an information technology environment that is consistent with the goals of Whitman College and meets the diverse needs of faculty, staff, and students.

PRINCIPAL ACCOUNTABILITIES

• Administration and maintenance of endpoint management systems for Windows and Apple operating systems, including building, testing and deploying desktop operating systems; deploying and monitoring software updates and patch management; software packaging and installation for centralized deployment; scripting for process automation.
• Administration, documentation and technical support of Active Directory and group policy creation and maintenance applicable to all desktops across the Enterprise. Ensure that group policies apply appropriately in order to implement specific configurations. Create and maintain technical documentation and train staff in desktop deployment and administrative tools and processes.
• Work closely with the Information Security Officer to administer security on desktop systems using proactive monitoring of software and policy tools for security issues and compliance. Administer and maintain applications (e.g., MBAM, PDQ Deploy, and Group Policies).
• Administration and support of inventory tracking and ticketing system. Maintain content consistency and perform audits of computer systems to ensure accuracy of information and security of assets. Develop policies and procedures as needed.
• Actively work with and mentor the backup Endpoint Systems Administrators.
• Provision and deprovision of College assets.
• Perform service calls and/or troubleshoot desktop issues in the field as needed.
• Perform other essential duties and implementation of projects as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Must be able to explain and/or demonstrate possession of the knowledge, skills, and abilities to safely perform the essential functions of the job, with or without reasonable accommodation. Specifically,

• Demonstrated knowledge and experience in:
  • Advanced operation of Windows computers and other peripheral devices.
  • Advance operation of Apple computers and peripheral devices.
  • Demonstrated knowledge of Microsoft Group Policy and Active Directory.
  • Working knowledge of Windows server administration, including SQL, IIS, MBAM, SCCM, EntraID (Azure), InTune, and Windows server OS.
  • Working knowledge of Apple administration using JAMF Pro or similar system.
  • Consulting with users on various software, hardware, and network problems.
• Strong interpersonal and communication skills and ability to establish and maintain cooperative and harmonious working relationships with a variety of campus constituencies.
• Strong written communication and documentation skills.
• Strong service orientation.
• Critical thinking, deductive reasoning, and logical problem solving.
• Self-directed, independent, and self-motivated.
• Ability to positively and actively contribute to the College's core values of diversity, equity, inclusion and antiracism.
• A proven ability to make technical issues understandable and an ability to match technical opportunities to college goals, and support a diverse and inclusive campus community.
• Willingness to work on evenings and weekends.
• An ability to perform manual labor, including moving items weighing up to 50 lbs occasionally.
• Scripting within Powershell or similar system.

MINIMUM QUALIFICATIONS

• A bachelor's degree, OR an associate's degree in a relevant field, OR combination of education and experience in a relevant field.
• 2+ years of experience in Microsoft Server administration, including SCCM, Active Directory, EntraID (Azure), InTune, and Group Policy.
• Experience using an IT ticketing and inventory system

PREFERRED QUALIFICATIONS

• Experience working in higher education.
• Experience in JAMF Pro and macOS administration.
• Microsoft Certifications, or other industry certifications related to endpoint management.
• Proficiency with endpoint management tools, query writing, scripting, application administration.

Please note that while the description details both required and preferred qualifications, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications and have passion for the work, you are encouraged to apply.

BENEFITS

Whitman College offers a competitive benefits program that is designed to attract qualified candidates and retain talented employees. Full-time employees enjoy the following benefits:

Medical/Dental/Vision Insurances.

Basic life, accidental death and dismemberment and long term disability insurances with the capability to elect additional voluntary coverage.

403(b) Defined Contribution Retirement Plan with a 10% matching contribution after eligibility requirements are met.

Paid Time Off: 10 accrued vacation days, 12 accrued sick days, 13 paid holidays.

Tuition Remission - Dependent Children.

Employee tuition waiver for two Whitman courses per semester.

Employee Assistance Program.

Relocation benefits for eligible employees.

Learn more about benefits eligibility here.

DISABILITY ACCOMMODATION FOR JOB CANDIDATES

Contact Human Resources regarding requests for disability accommodation in the employment application process.

APPLICATION REVIEW

Application review will begin on January 20, 2025 and continue until the position is filled.

START DATE

February 2025