Resource Informatics Group

Sr. Network Voice Engineer

Resource Informatics Group, Orange, CA, United States

Sr. Network Voice Engineer
Local to Orange CA, 100% On-Site (Only USC)
Contract Type: 3+ months with the right to hire

Inputs:

Why is this position open? They need support in migrating from traditional phone system to Cisco cloud.
Candidates are missing the mark, having only UCCE or UCCX is a pass, looking for candidates with call manager experience.
Great Communication Skills

Important Skills:
The manager is specifically looking for people with WEBEX DI (dedicated instance) and Cisco Webex Control Hub experience

Tier I Performs support and solutions for Cisco and VOIP related systems.
Supports Cisco voice telephony systems for calling and back office business units.
Supports all aspects of the Cisco Webex Calling Dedicated Instance (Communications Manager, IM & Presence, Unity Connection, Expressway and Cisco Emergency Responder) Infrastructure and other relevant Cisco Products for Calling and Collaboration.
Experience with Cisco and third-party hospital and clinical systems' integrations with Cisco Webex Calling Dedicated Instance include Local Gateway integration to an on-prem phone system (NEC).
Experience with Cisco Webex Control Hub for configuration (adds, moves, changes, deletions), troubleshooting with Cisco TAC, monitoring of the Cisco UC applications.
The working environment includes: 4,000 Cisco phones, 2,030 analog phones, and over 30 remote clinics with LAN/WAN connections to the main hospital campus.

Qualifications:

Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco routing and switching with respect to voice traffic.
Five (5) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:
Cisco Unified Communications Manager/Call Manager
Cisco Unity/Unity Connection
Cisco Expressway for Mobile Remote Access
Presence - with Microsoft Teams and Cisco Webex App
Experienced with performing root cause analysis, risk identification, and risk mitigation
Support, implement, and troubleshoot voice issues • Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition management
Knowledge with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS • Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.
Knowledge of Visio, SharePoint and other documentation applications
Experienced with ticketing and asset management such as Service Now or similar software
Experience with Cisco UCS, VMWare physical & virtual infrastructure

Experience and Requirements:

5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)
CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferred
Three or more years of experience managing enterprise VoIP and Unified Communications systems is preferred
Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable
Must possess strong analytical and problem-solving skills and be organized
Should have a team oriented attitude, solid interpersonal skills and be self-driven
Experience working with multiple departments and managing multiple tasks concurrently
Strong verbal and written communication skills, must be able to read and comprehend monitoring reports
Ability to work weekends and/or off hours as necessary to meet clients' needs
Minimal travel required.