Marathon TS
Program Analyst
Marathon TS, Virginia Beach, VA, United States
Marathon TS is looking for a Program Analyst with a focus in Process Improvement to support our DISA efforts.
Process Analysis:
- Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.
- Engage with stakeholders to gather insights and feedback on existing processes.
Data Collection:
- Collect quantitative and qualitative data from various sources to understand process performance.
- Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.
- Maintain accurate and up-to-date records of data collected for ongoing analysis.
Solution Development:
- Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.
- Create detailed action plans and timelines for implementing process improvements.
- Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.
Implementation:
- Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.
- Monitor progress and address any issues that arise during the implementation phase.
- Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.
Monitoring and Evaluation:
- Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.
- Use key performance indicators (KPIs) to measure the success of process improvements.
- Conduct regular evaluations and make necessary adjustments to optimize processes further.
Documentation:
- Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).
- Maintain an organized repository of all process documentation for easy access and reference.
- Ensure that documentation is updated regularly to reflect any changes or improvements.
Collaboration:
- Work closely with various departments, including operations, finance, and IT, to understand their specific needs and challenges.
- Facilitate workshops and meetings to gather input and foster a collaborative approach to process improvement.
- Act as a liaison between different teams to ensure alignment and effective communication.
Training:
- Develop and deliver training programs to educate staff on new processes and improvements.
- Provide ongoing support and guidance to employees to ensure they understand and adhere to updated processes.
- Create training materials, such as manuals and guides, to assist with the onboarding of new processes.
Minimum Requirements:
- Candidates must have an active TS/SCI Security Clearance.
- Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field.
- ITIL (Information Technology Infrastructure Library) Certification.
- 7 years of proven experience in process engineering and improvement, ideally within DoD.
- 5+ years in performing process and requirements analysis.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.).
- Proficiency in process mapping and analysis tools/software.
- Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Desired Skills & Qualifications:
- Certified Business Process Professional (CBPP).
- Certification in Six Sigma, Lean, or other process improvement methodologies.
- Project Management Certification (i.e., CAPM, PMP, CSPM).
- Experience with project management software (e.g., MS Project, Jira).
#CJJOBS