IT Service Delivery Technician II

ACT Consulting has an immediate need for an IT Service Delivery Technician II with our direct client in Plymouth, MN

Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to naren@act-info.com or contact me directly at 704 200 9045.

ACT Consulting is a U.S. owned and operated staffing company providing our clients with candidates on a national basis for contract, contract to hire, and direct hire engagements. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.

Title: IT Service Delivery Technician II (XLM0676)
Location: Plymouth, MN - 55447
Duration: 6+ months contract
Rate - $35/hr on W2

Manager notes:

• 8 am - 5pm local with potential for overtime and weekend work occasionally.
• Fully onsite position
• Primary work location is in the office area of a warehouse building. However, if equipment issues arise, may need to go onto the warehouse floor
• Position will convert to full-time
• Interviews will be conducted virtually
• Must have good technical experience (3 - 5 years experience required)

Role Overview:
Provide first and second-level technical support for internal and remote users, assisting with computer applications, hardware, and network systems. Tasks include deploying hardware/software, troubleshooting, responding to inquiries, and collaborating with IT teams to resolve issues. The role focuses on in-person and remote relationship-building and understanding site operations to improve IT service delivery.

Key Responsibilities:
Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.).
User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
Performance Monitoring: Track device performance and report recurring issues.
Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region.
Security Support: Assist with basic security issues and ensure compliance.
Knowledge Sharing: Share IT knowledge with the support team.
Project Participation: Assist with system implementation and upgrades.
Asset Management: Participate in network asset management.
Team Support: Assist development teams during project lifecycles.
Additional Duties: Complete other tasks as assigned.

Qualifications:

• At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
• ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
• Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
• Experience with hardware/software troubleshooting.
• Plus if someone has manufacturing setting experience