IT Support Supervisor (Norton Shores, MI)

Summary We are seeking a highly skilled and experienced IT Technical Support Lead to join our team at the Norton Shores Michigan plant. The ideal candidate will be responsible for providing comprehensive desktop support and ensuring the smooth operation of all IT-related functions within the plant. Responsibilities Lead the IT support function onsite, providing guidance and leadership for all IT needs. Install, configure, and maintain corporate computer equipment to ensure optimal functionality In collaboration with the Director of IT technical support, design and implement IT support strategies to improve overall efficiency and user satisfaction. Track and manage IT support incidents using a ticketing system, ensuring timely resolution and communication with end-users. Assist plant employees with IT-related issues, including setting up new user accounts, training on software applications, and providing guidance on best practices. Serve as the primary point of contact for escalated IT support issues, ensuring timely and effective resolution. Mentor and train junior IT support staff, fostering a culture of continuous learning and improvement. Collaborate with cross-functional teams and plant management to align IT support practices with organizational goals. Manage IT support documentation, ensuring accuracy and accessibility for the team. Requirements Bachelor’s degree in information technology, Computer Science, or related field with a minimum of 4 years of relevant experience Advanced knowledge of computer systems, networks, and troubleshooting techniques. Proven leadership experience in an IT support environment. Strong project management skills and ability to oversee multiple initiatives simultaneously. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Commitment to staying current with the latest technologies and IT support methodologies. Knowledge and experience monitoring and working within SLAs. Relevant industry certifications (e.g., ITIL, CompTIA, Microsoft Certified Professional). Experience with IT support in a Microsoft 365 cloud computing environment. Demonstrated ability to drive process improvements and increase efficiency. About Us La Colombe is a leading coffee roaster in pursuit of excellent coffee for all since its inception in 1994. Through ethical trade with growers, advocating for equity, and empowering their communities, La Colombe continues to be a pioneer and raises the standards for outstanding quality coffee. The brand is known for providing beloved signature blends, exceptional single-origin coffees, and the world's first-ever textured canned cold latte. La Colombe operates 32 cafés across Philadelphia, New York, Chicago, Boston, Los Angeles, Austin, and Washington, D.C. La Colombe's celebrated coffees are also available in cafés, hotels, restaurants and retailers worldwide. In 2023, La Colombe was acquired by Chobani, a next-generation food and beverage company on a mission to make nutritious food accessible to all. For more information on La Colombe, visit www.lacolombe.com. Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. Compensation Range: $72,000.00 - $108,000.00, plus bonus.