Donor Relations Director

Position Summary: The Donor Relations Director (DRD) plays a key and integral role in the success of the Great Lakes Division's fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an assigned portfolio of qualified major donors. In this role, the DRD will identify, qualify, cultivate, solicit and steward major gift donors, acting as the primary contact with The Salvation Army and the assigned portfolio, with an emphasis on securing gifts of $5,000 and much higher, increasing major gifts to The Salvation Army while retaining and strengthening existing giving. Essential Responsibilities: The DRD establishes, manages and fulfills a portfolio communications plan, including individual fundraising goals and personalized strategies, to effectively steward, educate, cultivate and solicit gifts from major donors each fiscal year, with an emphasis on gifts of $5,000 and higher. Manages a portfolio of 150 assigned and qualified major donors and will maintain and seek to engage prospective donors as assigned or identified, following the agreed upon communications plan that is specific to each donor and prospect. Works diligently to meet agreed upon monthly and annual activity and income production goals and is purposeful about every visit and communication and the desired outcome for each "touch." Leads in one-to-one solicitation, gift acknowledgement and stewardship communication, traveling as necessary, establishing and maintaining excellent donor relations, providing written proposals to major gift prospects as needed. Works with prospect research manager at THQ and local staff to develop donor profiles to inform "moves management" strategies and planning conversations. Meets regularly with Senior Donor Relations Director to discuss and refine portfolio plans, donor strategies, track progress, receive coaching, and keep open lines of communication. Participates in professional trainings as budget allows, conference calls with other major gifts staff, and other professional development opportunities. Works in close conjunction with other fund development officers, pursuing and contributing to harmonious collaboration between direct marketing, social media, foundation, corporation, and planned giving staff for optimal integrated strategies. Works in close collaboration with local officers, program, finance and fundraising staff to present local Army resource development needs that correspond to donor interests. Works in collaboration with program, finance, development and graphic design / communications, and admin support staff to develop a portfolio of giving opportunities that documents funding needs. Makes it a priority to take donors on site visits to tour Army programs and to facilitate face-to-face briefings of donors by Army leaders. Supports and contributes to overall territorial policies, business practices and strategies to continually increase major gifts revenue and program growth. Keeps management apprised of all significant interactions, inputting contact reports in the donor database system as required. Stays driven toward goals and focused on portfolio development/management, making effective use of volunteer opportunities to engage with assigned donors. Manages all office systems related to DRD duties, including maintaining updated donor files, correspondence and gift acknowledgments. Ensures excellent customer service is provided to donors through accessibility to staff and leadership. Perform other duties as assigned. Qualifications: Education/Experience: Bachelor's degree or comparable experience, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Five years of experience in a non-profit fundraising role with a proven track record of major gifts success. Skills, Knowledge & Abilities: Maintain strict confidentiality. Able to work independently in a fast-paced environment without extensive admin support. Must keep good documentation through contact reports and activity tracking. Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives and wealthy donors. Computer Skills: Proficient in Microsoft Office 365. Working knowledge of TEAMS and SharePoint. Willingness to learn new software as needed. Certificates and Licenses: Complete Safe From Harm training, and keep current as needed. Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR). #J-18808-Ljbffr