IT Support Analyst

Description Foundation Summary The Robert R. McCormick Foundation envisions a Chicagoland comprised of thriving communities where all individuals have the resources and opportunities to succeed, without regard to income, race, ethnicity, gender, or ZIP code. We invest in people and organizations across the region to develop educated, informed, and engaged communities. The Foundation was established in 1955 upon the death of Colonel Robert R. McCormick, the longtime editor, and publisher of the Chicago Tribune. The Foundation's philanthropic investments of more than $1.8 billion to date are currently focused on Chicago's South and West Sides and on the following issues: early childhood education, public safety, community development, veterans, and journalism. Position Summary We are looking for an IT Technician to provide installation and user support for computer systems at the McCormick Foundation and Cantigny Park. The IT Technician provides support for network, server, and voice infrastructure. This position also helps maintain existing SQL databases and creates new ones for testing and production. The ideal candidate has at least three to five years of professional experience with an emphasis on servers, networks, software, and cloud systems. They will also bring excellent customer service skills and thrive on creating efficiencies and supporting a team. This is a full-time position based in Chicago and Wheaton that reports to the Director of IT Infrastructure & Security. Essential Functions Ensures adequate maintenance of all computer-based information technology at the Foundation including personal computers, servers, local area networks, and telephones. Installs and tests hardware technology ensuring functionality and compatibility with existing systems; ensures accuracy of systems/parts inventory. Monitors, resolves, and updates ticket statuses on all user requests using in-house help desk system. Processes all new hire and termination requests, in accordance with IT and HR procedures. Assists in creating, updating, and amending existing SQL databases. Reviews and periodically tests proper data backup procedures to ensure safety and integrity of historical data files. Provides training and assistance for end-users on operations and capabilities of all computer and communication equipment. Provides for personal safety in the workplace by taking responsibility for avoiding situations with the potential for personal injury, attending and completing all required safety training, knowing and following existing safety rules including the applicable use of personal protection equipment, the proper operation of tools/machinery, and proper handling of hazardous materials, and reporting any unsafe conditions to respective supervisor. Minimum Qualifications: Education: Bachelor’s degree in computer science/technology or related field preferred; technical training, vendor certification, or other accredited programs preferred. 3-5 years of experience. Skills: Experience with Microsoft servers, networks, software, and cloud systems; demonstrated experience with SQL Server. This position has access to all files and financial databases with domain administrator level access, and requires personal and professional integrity to manage sensitive and confidential information. Outstanding project management skills and attention to detail. Excellent communication, interpersonal, and organizational skills. Adaptability and flexibility in a fast-paced, team-oriented environment. Demonstrated passion for the Foundation’s values with commitment to deliver results measured against the Foundation’s mission. Salary Range:

$65,000-$70,000 Working Conditions:

This is a full-time position based in Chicago and Wheaton that reports to the Director of IT Infrastructure & Security. Most work is performed in a typical office environment. Benefits The McCormick Foundation offers industry-leading benefits that reflect the Foundation's mission and support a healthy and productive culture. Healthcare and Paid Time Off: Paid time off and paid sick leave. 11 employer-paid holidays. Disability insurance and life insurance at no cost to employees. Other benefits to support our employees include health club reimbursement, a hybrid work schedule, and an employee and dependent educational assistance program. Retirement: A generous pension plan with a Foundation-paid contribution of 8% of an employee's salary. We also offer a 403(b) Salary Deferral Plan with a $1 for $1 Foundation-paid matching contribution of 6% of an employee’s salary. Giving Back to Community: Matching two-for-one every dollar of qualified charitable contributions an employee makes, up to $75,000. Offering four Foundation-paid service days and a contribution of $500 per service day donated by the Foundation to the 501(c)(3) organization with which the employee volunteered on the service day. Donating $500 for every 5 years of employment to a 501(c)(3) organization of the employee’s choosing. Vaccination Requirement:

The Robert R. McCormick Foundation requires as a condition of employment that all employees are fully vaccinated against SARS-CoV-2 (COVID-19) or have been approved for an accommodation based on a medical condition or conflicting religious belief. Equal Opportunity Employer:

Cantigny Park and the Robert R. McCormick Foundation provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, individuals with disabilities, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital and housing status.

#J-18808-Ljbffr