AHU Technologies Inc
Helpdesk Specialist Entry Level
AHU Technologies Inc, Washington, District of Columbia, us, 20022
Role: Helpdesk Support Entry Level
Client: DC government Location: Washington, D.C. (Onsite)
Job Description:
Resolve technical issues and close out assigned Service/Incident requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook), and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency-specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets. Collaborate with the IT leadership team to test and implement cost-effective technology for the District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents. Responsibilities:
Respond to and diagnose problems through discussion with users. Ensure a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervise operation of the help desk and serve as the focal point for customer concerns. Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Provide second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; IT-related certifications (CompTIA or equivalent) or equivalent work experience.
#J-18808-Ljbffr
Client: DC government Location: Washington, D.C. (Onsite)
Job Description:
Resolve technical issues and close out assigned Service/Incident requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook), and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency-specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets. Collaborate with the IT leadership team to test and implement cost-effective technology for the District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents. Responsibilities:
Respond to and diagnose problems through discussion with users. Ensure a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervise operation of the help desk and serve as the focal point for customer concerns. Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails, and personnel requests for technical support. Document, track, and monitor the problem to ensure a timely resolution. Provide second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; IT-related certifications (CompTIA or equivalent) or equivalent work experience.
#J-18808-Ljbffr