Aleron
IT Support (Desktop)
Aleron, Milpitas, California, United States, 95035
Acara Solutions is hiring an IT Support (Desktop)
for our client located in Milpitas, CA
Are you an experienced IT Desktop Support Person experienced in supporting all technical Desktop support and personal computer operations, including computer hardware, software, operating systems, and data communications? Do you excel in assisting and troubleshooting computer operations, including any manufacturing information technology devices, telecommunications, and the cabling setup for individual users? Our client seeks a dedicated
IT Desktop Support Person
to join their team. Position:
IT Support (Desktop) Location:
Milpitas Duration:
Temp to Hire Salary:
$25.00 - $28.00 per hour Day Shift:
8 am - 4:30 pm
Key Responsibilities:
Installations and upgrades of systems and/or hardware and software to enhance work performances for users within the facility. (Support/train end-users with software & hardware issues) Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions. Processes software updates for systems. Responsible for supporting computers, printers, network, and badge systems to including troubleshooting network problems with corporate IT and the IT Manager. Interface and support internal customers (production, quality, engineering, etc.). Maintain compliance with the ESD procedure and assist others in maintaining compliance. Troubleshoot, repair, order, activate, and maintain user phones to include billing and utilization analysis. Troubleshoot, repair, update and maintain Surveillance Cameras. Responsible for IT Assets/Inventory, Setting new employee Desks (Office), modifying desks. Set-up Workstations (Office, Production Floor, Warehouse) and Install and Move equipment. Monitor IT, Watchdog-Temp reader. First-tier troubleshoot and support Production Machines (in the absence of Facilities). Create IT Tickets to escalate issues to second and third-level support (Germany). Create training Documents/How to, and proposal PowerPoints. IT Project support and coordination as needed. Follows all health and safety policies at all times. Performing related duties as assigned. Job Requirements
Required Skills and Qualifications:
1-3 years of IT experience. Possess a BA/BS degree in industrial, mechanical, or business administration or equivalent experience. Can communicate technical concepts to knowledgeable to non-technical audiences. Proficient with PC-based HW/SW, including Microsoft Office Suite. Basic to intermediate knowledge of Word, PowerPoint, Excel, Lotus Notes, and other programs used by the facility. Possess a strong understanding of Active Directory operations: DC's, GPO's, OU's, DFS. Possess an understanding of basic networking concepts, IP routing, layer 2 switching, VLANs. Proficient in network operations and systems administration; Windows server, VMWare, Lotus Notes, and Microsoft applications. Familiarity with Linux OS and SAP. Possess strong technical troubleshooting and diagnostic skills with both hardware and software. Possess a high level of integrity in handling confidential, sensitive information, and professional courtesy with all internal and external contacts. Ability to communicate information and state problems or challenges to be resolved in a clear, concise, courteous, non-discriminatory, and professional manner and be able to provide clarification, as necessary. Ability to manage conflicting priorities in a fast-paced environment, as well as partnering with business executives and operations leaders in order to develop appropriate solutions for desktops. Must be self-directed, dependable, and motivated with excellent relationship and time management skills. Must be able to organize and prioritize workload to meet necessary deadlines. Available to work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and goals. This may include odd-hour teleconferences with global facilities. This may include international travel to Germany for training. Maintain courteous, professional, and effective working relationships with all employees. Ability to consistently work Scheduled Shift 8:00 am to 4:30 pm. Education/Certification:
BA/BS Degree in industrial, mechanical, or business administration or equivalent experience. High School Diploma or GED. If you are interested in this
IT Desktop Support
Person position in Milpitas, CA, please click
APPLY NOW. For other opportunities available at Acara Solutions go to
www.acarasolutions.com . If you have questions about this role, please contact Lanee' Davis, at (949) 600-0313 or davisl@acarasolutions.com.
#J-18808-Ljbffr
for our client located in Milpitas, CA
Are you an experienced IT Desktop Support Person experienced in supporting all technical Desktop support and personal computer operations, including computer hardware, software, operating systems, and data communications? Do you excel in assisting and troubleshooting computer operations, including any manufacturing information technology devices, telecommunications, and the cabling setup for individual users? Our client seeks a dedicated
IT Desktop Support Person
to join their team. Position:
IT Support (Desktop) Location:
Milpitas Duration:
Temp to Hire Salary:
$25.00 - $28.00 per hour Day Shift:
8 am - 4:30 pm
Key Responsibilities:
Installations and upgrades of systems and/or hardware and software to enhance work performances for users within the facility. (Support/train end-users with software & hardware issues) Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions. Processes software updates for systems. Responsible for supporting computers, printers, network, and badge systems to including troubleshooting network problems with corporate IT and the IT Manager. Interface and support internal customers (production, quality, engineering, etc.). Maintain compliance with the ESD procedure and assist others in maintaining compliance. Troubleshoot, repair, order, activate, and maintain user phones to include billing and utilization analysis. Troubleshoot, repair, update and maintain Surveillance Cameras. Responsible for IT Assets/Inventory, Setting new employee Desks (Office), modifying desks. Set-up Workstations (Office, Production Floor, Warehouse) and Install and Move equipment. Monitor IT, Watchdog-Temp reader. First-tier troubleshoot and support Production Machines (in the absence of Facilities). Create IT Tickets to escalate issues to second and third-level support (Germany). Create training Documents/How to, and proposal PowerPoints. IT Project support and coordination as needed. Follows all health and safety policies at all times. Performing related duties as assigned. Job Requirements
Required Skills and Qualifications:
1-3 years of IT experience. Possess a BA/BS degree in industrial, mechanical, or business administration or equivalent experience. Can communicate technical concepts to knowledgeable to non-technical audiences. Proficient with PC-based HW/SW, including Microsoft Office Suite. Basic to intermediate knowledge of Word, PowerPoint, Excel, Lotus Notes, and other programs used by the facility. Possess a strong understanding of Active Directory operations: DC's, GPO's, OU's, DFS. Possess an understanding of basic networking concepts, IP routing, layer 2 switching, VLANs. Proficient in network operations and systems administration; Windows server, VMWare, Lotus Notes, and Microsoft applications. Familiarity with Linux OS and SAP. Possess strong technical troubleshooting and diagnostic skills with both hardware and software. Possess a high level of integrity in handling confidential, sensitive information, and professional courtesy with all internal and external contacts. Ability to communicate information and state problems or challenges to be resolved in a clear, concise, courteous, non-discriminatory, and professional manner and be able to provide clarification, as necessary. Ability to manage conflicting priorities in a fast-paced environment, as well as partnering with business executives and operations leaders in order to develop appropriate solutions for desktops. Must be self-directed, dependable, and motivated with excellent relationship and time management skills. Must be able to organize and prioritize workload to meet necessary deadlines. Available to work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and goals. This may include odd-hour teleconferences with global facilities. This may include international travel to Germany for training. Maintain courteous, professional, and effective working relationships with all employees. Ability to consistently work Scheduled Shift 8:00 am to 4:30 pm. Education/Certification:
BA/BS Degree in industrial, mechanical, or business administration or equivalent experience. High School Diploma or GED. If you are interested in this
IT Desktop Support
Person position in Milpitas, CA, please click
APPLY NOW. For other opportunities available at Acara Solutions go to
www.acarasolutions.com . If you have questions about this role, please contact Lanee' Davis, at (949) 600-0313 or davisl@acarasolutions.com.
#J-18808-Ljbffr