Triumph Financial
Senior Infrastructure Engineer - Platform Pod
Triumph Financial, Dallas, Texas, United States, 75215
Join TriumphX!
TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources to the members of the Triumph Financial portfolio of brands – TriumphPay, Triumph, and TBK Bank – via a shared service model. We’re looking for top tech and project management talent to analyze, recommend, and build strategic solutions that support Triumph Financial’s mission to become a world-class, market-leading financial and technology company.
Position Summary
The Senior Infrastructure Engineer - Platform Pod will deliver the design infrastructure solutions at TriumphX. This role will build, manage and improve the infrastructure systems providing services in support of the day-to-day operations, critical projects, and strategic growth of the business. They will specialize in supporting key IT systems which are used enterprise-wide which bring Triumph team members together virtually. The technologies supported by the Platform pod include compute (on-premise and cloud), backup infrastructure, disaster recovery, enterprise storage, monitoring, and virtualization systems. The successful candidate will need to be able to develop solutions, create standards and provide guidance to technical teams. This role will also be responsible for creating and updating infrastructure documentation, systems assessments, and reporting results. A Day in the Life:
Proactively gather information and utilize analytical and creative problem-solving skills, alongside standard processes and technologies, to create efficient, secure, and reliable solutions for the business. Provide general and routine maintenance support including installation, patching, and configuration of systems within the pod's expertise. Provide technical support for Platform team solutions and services. Create and maintain documents for procedures/processes and infrastructure architecture/topology diagrams. Collaborate with team members and software vendors to design, implement, and test systems. Accountable for use of services, handling of sensitive data, and resolving incidents and requests in compliance with FFIEC regulations. Research and stay current with advances in technologies; recommend changes and updates accordingly. Identify areas of improvement and proactively develop plans to improve infrastructure architecture. Manage production and pre-production technology systems in a hybrid cloud/datacenter environment. Create automation through modern scripting methods such as PowerShell. Respond to tickets and all other issues in a timely manner according to response SLA. Participate in a 24x7 on-call rotation. Tune and refine existing systems to reduce Service Desk workload by preventing tickets from recurring. Attend weekly pod meetings to discuss progression through assigned engineering efforts and collaborate with others in the department. To succeed in this role, you'll need:
The successful candidate will possess business operations experience and skills, excellent leadership skills, superior analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following: Bachelor’s degree in technology, Engineering, or Mathematics (STEM) or equivalent work experience. Solid understanding of IT infrastructure concepts with a high degree of intellectual curiosity. Proven interpersonal skills with the ability to interact with managers and users with varying technical backgrounds in a fast-paced work environment. Strong work ethic, time management, and organizational skills. Must be able to receive and follow instructions given by management and develop solutions to unique problems. Ability to work on more than one task at a time and manage work effectively by prioritizing team assignments, schedules, and meetings. Ability to provide excellent customer service while meeting strict deadlines. Outstanding communication skills, both written and verbal. Ability to adapt to changing work situations and procedures. Hands-on project management skills to ensure the timely completion of work. Ability to leverage tools to perform day-to-day administration tasks, root-cause analysis, and service restoration, such as backup, restore, failover, log interpretation, and performance monitoring. Creativity in devising innovative solutions to complex system challenges. Motivated and engaged in personal and staff professional development and training. Must be able to receive and follow instructions given by senior leadership but also be able to offer meaningful alternatives if necessary. Ability to thoroughly explore and research the depths of an issue and remain persistent in understanding the root cause of issues. Possess an eagerness to learn and obtain technical certifications. Achieve and expand operational excellence. Mentor other technical team members within Triumph. These Skills & Abilities are a MUST:
5+ years’ experience in an IT technical role in either Systems Administration/Engineering. Expert in both on-premise and cloud environments (AWS or Azure). Experience with cross-platform migrations (on-premise to cloud). Experience with Infrastructure as Code (Terraform) a plus. Expert skill with VMware vSphere environments. Working knowledge of basic networking concepts. Above average skills with SAN technologies (Pure and NetApp). Moderate or better skill with a modern scripting language such as PowerShell. In-depth knowledge of common infrastructure services such as DNS, DHCP, FTP, etc. Deploy, manage and expand enterprise monitoring systems. Outstanding ability to develop/maintain technical documentation including diagrams, knowledge base articles, and RCA’s. Advanced experience working at an enterprise level with Active Directory. Proficiency with multiple server operating systems including both Windows and Linux. Understand Kanban workflow and be able to work within the confines of a structured project management system. Work Environment
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires onsite presence; no remote work from home during business hours unless approved otherwise. Requires working during non-business hours, on weekends, and on a rotational on-call basis. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required. #LI-BA1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!
#J-18808-Ljbffr
The Senior Infrastructure Engineer - Platform Pod will deliver the design infrastructure solutions at TriumphX. This role will build, manage and improve the infrastructure systems providing services in support of the day-to-day operations, critical projects, and strategic growth of the business. They will specialize in supporting key IT systems which are used enterprise-wide which bring Triumph team members together virtually. The technologies supported by the Platform pod include compute (on-premise and cloud), backup infrastructure, disaster recovery, enterprise storage, monitoring, and virtualization systems. The successful candidate will need to be able to develop solutions, create standards and provide guidance to technical teams. This role will also be responsible for creating and updating infrastructure documentation, systems assessments, and reporting results. A Day in the Life:
Proactively gather information and utilize analytical and creative problem-solving skills, alongside standard processes and technologies, to create efficient, secure, and reliable solutions for the business. Provide general and routine maintenance support including installation, patching, and configuration of systems within the pod's expertise. Provide technical support for Platform team solutions and services. Create and maintain documents for procedures/processes and infrastructure architecture/topology diagrams. Collaborate with team members and software vendors to design, implement, and test systems. Accountable for use of services, handling of sensitive data, and resolving incidents and requests in compliance with FFIEC regulations. Research and stay current with advances in technologies; recommend changes and updates accordingly. Identify areas of improvement and proactively develop plans to improve infrastructure architecture. Manage production and pre-production technology systems in a hybrid cloud/datacenter environment. Create automation through modern scripting methods such as PowerShell. Respond to tickets and all other issues in a timely manner according to response SLA. Participate in a 24x7 on-call rotation. Tune and refine existing systems to reduce Service Desk workload by preventing tickets from recurring. Attend weekly pod meetings to discuss progression through assigned engineering efforts and collaborate with others in the department. To succeed in this role, you'll need:
The successful candidate will possess business operations experience and skills, excellent leadership skills, superior analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following: Bachelor’s degree in technology, Engineering, or Mathematics (STEM) or equivalent work experience. Solid understanding of IT infrastructure concepts with a high degree of intellectual curiosity. Proven interpersonal skills with the ability to interact with managers and users with varying technical backgrounds in a fast-paced work environment. Strong work ethic, time management, and organizational skills. Must be able to receive and follow instructions given by management and develop solutions to unique problems. Ability to work on more than one task at a time and manage work effectively by prioritizing team assignments, schedules, and meetings. Ability to provide excellent customer service while meeting strict deadlines. Outstanding communication skills, both written and verbal. Ability to adapt to changing work situations and procedures. Hands-on project management skills to ensure the timely completion of work. Ability to leverage tools to perform day-to-day administration tasks, root-cause analysis, and service restoration, such as backup, restore, failover, log interpretation, and performance monitoring. Creativity in devising innovative solutions to complex system challenges. Motivated and engaged in personal and staff professional development and training. Must be able to receive and follow instructions given by senior leadership but also be able to offer meaningful alternatives if necessary. Ability to thoroughly explore and research the depths of an issue and remain persistent in understanding the root cause of issues. Possess an eagerness to learn and obtain technical certifications. Achieve and expand operational excellence. Mentor other technical team members within Triumph. These Skills & Abilities are a MUST:
5+ years’ experience in an IT technical role in either Systems Administration/Engineering. Expert in both on-premise and cloud environments (AWS or Azure). Experience with cross-platform migrations (on-premise to cloud). Experience with Infrastructure as Code (Terraform) a plus. Expert skill with VMware vSphere environments. Working knowledge of basic networking concepts. Above average skills with SAN technologies (Pure and NetApp). Moderate or better skill with a modern scripting language such as PowerShell. In-depth knowledge of common infrastructure services such as DNS, DHCP, FTP, etc. Deploy, manage and expand enterprise monitoring systems. Outstanding ability to develop/maintain technical documentation including diagrams, knowledge base articles, and RCA’s. Advanced experience working at an enterprise level with Active Directory. Proficiency with multiple server operating systems including both Windows and Linux. Understand Kanban workflow and be able to work within the confines of a structured project management system. Work Environment
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires onsite presence; no remote work from home during business hours unless approved otherwise. Requires working during non-business hours, on weekends, and on a rotational on-call basis. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required. #LI-BA1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!
#J-18808-Ljbffr