Helpdesk Specialist Journeyman DC

6-10 yrs installing and configuring system hardware/software in an enterprise environment 6-10 yrs installing operating system (OS) patches and upgrades Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X) Bachelor’s degree in IT or related field or equivalent experience Experience using an endpoint management tool to provide remote support Strong Customer Service Skills Experience providing administrative support in an IT environment Proficient time management skills and detail-oriented organizational skills Microsoft Certifications: MCP Experience managing service requests for IT support in ServiceNow or a similar ITSM platform Expertise in troubleshooting hardware-related issues Expertise in troubleshooting complex software-related issues Can demonstrate experience making nontechnical users comfortable with complex technology concepts Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)

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