IT Helpdesk Technician (Contingent)

This position is for a temporary engagement through our staffing partner DZConneX Services. Candidates must be authorized to work in the United States for this position. This will be an on-site position, requiring you to be in the studio five days per week. We are seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have technical experience, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. What you will do: Build custom PC workstations on-site Serve as first point of contact for hardware and software technical issues Perform remote and local troubleshooting and diagnostics Install, modify, and repair computer hardware, software, and peripherals for users Assist with equipment setup and deployment to local and remote users Follow up with users and see problems through to resolution Document instructions and resolutions Properly escalate unresolved queries to the next level of support Organization and inventory of IT hardware Shipping and receiving of IT hardware Movement of user equipment and/or servers throughout the office Additional responsibilities may be assigned as needed What skills you will use: Proficiency building PCs and working with PC hardware Strong client-facing customer service and communication skills Strong troubleshooting skills Strong understanding of the Microsoft Windows 10/11 operating systems Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook Bonus Skills: Operating Systems: Windows 11, Ubuntu Languages: Python, SQL, PowerShell, Bash Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro Scripting and automation Familiar with A/V systems Familiar with live streaming hardware and software Familiar with Sony PlayStation hardware and peripherals A passion for video games As part of the Naughty Dog application process, candidates should expect to be given a technical interview. Sony is an Equal Opportunity Employer. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. The estimated base pay range for this role is listed below, this is an hourly rate. $31 — $34 USD

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