Juniper Networks, Inc
Resident Network Engineer
Juniper Networks, Inc, Denver, Colorado, United States, 80285
Resident Engineer
The Resident Engineer would report into the Service Delivery Manager. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for one of the country's largest Cable Service Provider. This role may require long working hours. The ideal candidate must have a detailed understanding of protocols used for IP-based service provider networks and demonstrate technical expertise in the configuration, troubleshooting, and operation of IP-based routers, including hands-on operation of management tools and network analyzers. Excellent customer interface skills, both written and verbal, are required.
This is an on-site position based out of Denver.
Responsibilities
Provide operational support to all Juniper routing/security products within the Customer infrastructure. Troubleshoot equipment and network problems pertaining to Juniper hardware and track JTAC cases through to problem resolution. Train the customer's operational, implementation, and support personnel to configure and operate the Juniper Networks products. Proactively evaluate and audit customer network configurations, alarms, and event logs. Facilitate weekly operations calls with the customer to discuss equipment and network problems and provide case status updates. Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned. Test patches and fixes to operating software to ensure they are implemented and functioning correctly in the live network. Assist with network inventory tracking and provide periodic reports to Service Management Staff. Assist the customer in developing Network Operating and Equipment Operating Procedures. Raise equipment Return Material Authorizations (RMAs) and track these through to problem resolution. Support ongoing efforts in defining best practice policies for Juniper product applications used by the Customer.
This is a full-time position and may require occasional long work hours. Technical support to the Customer may require the Resident Engineer to:
Troubleshoot equipment and network problems and track JTAC cases through to problem resolution. Raise equipment Return Material Authorizations (RMAs) and track these through to problem resolution. Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer. Hold design and information gathering workshops with the Customer to understand the existing network design and technical requirements of new network designs. Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes. Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment. Follow established industry procedures for performing and documenting all testing. Test patches and fixes to operating software to ensure they are implemented correctly in the pre-production test network and live network. Hold technology workshops with the Customer to discuss equipment and network problems and provide case status updates. Train the Customer's design, implementation, and support personnel to configure and operate Juniper Networks products. Support design and planning of Juniper MX, EX, and QFX networking and security products within the Customer infrastructure. Peer with other employees performing similar Resident Engineering roles to minimize risk associated with major network upgrades or changes.
Required Background Qualifications:
Minimum 6 years of design, implementation, and operational experience in large-scale IP networks. JUNOS CLI experience. Large-scale experience with Juniper hardware (MX, EX, QFX, and MIST Wireless products). Prior work experience at a large enterprise or a Data Center with EVPN/VXLAN experience. Experience with core routing BGP, OSPF, ISIS protocols. Experience supporting LNS (L2TP Network Server), DHCP, and radius subscriber services. Experience supporting BNG PPPoE, RADIUS, Policy Control and Enforcement, QoS. Experience with MPLS, VPLS, L2VPNs. Experience in the design and/or deployment of routing and switching products within the Customer infrastructure. Good understanding of EVPN/VXLAN. Strong customer interface and presentation skills. Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE are a strong plus.
Salary Information:
Minimum Salary: $118,976.00 Maximum Salary: $171,028.00 The pay range for this position is expected to be between $118,976.00 and $171,028.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the Company reserves the right to modify base salary and any other payment or compensation program at any time. Juniper's pay range data is provided in accordance with local state pay transparency regulations.
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The Resident Engineer would report into the Service Delivery Manager. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for one of the country's largest Cable Service Provider. This role may require long working hours. The ideal candidate must have a detailed understanding of protocols used for IP-based service provider networks and demonstrate technical expertise in the configuration, troubleshooting, and operation of IP-based routers, including hands-on operation of management tools and network analyzers. Excellent customer interface skills, both written and verbal, are required.
This is an on-site position based out of Denver.
Responsibilities
Provide operational support to all Juniper routing/security products within the Customer infrastructure. Troubleshoot equipment and network problems pertaining to Juniper hardware and track JTAC cases through to problem resolution. Train the customer's operational, implementation, and support personnel to configure and operate the Juniper Networks products. Proactively evaluate and audit customer network configurations, alarms, and event logs. Facilitate weekly operations calls with the customer to discuss equipment and network problems and provide case status updates. Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned. Test patches and fixes to operating software to ensure they are implemented and functioning correctly in the live network. Assist with network inventory tracking and provide periodic reports to Service Management Staff. Assist the customer in developing Network Operating and Equipment Operating Procedures. Raise equipment Return Material Authorizations (RMAs) and track these through to problem resolution. Support ongoing efforts in defining best practice policies for Juniper product applications used by the Customer.
This is a full-time position and may require occasional long work hours. Technical support to the Customer may require the Resident Engineer to:
Troubleshoot equipment and network problems and track JTAC cases through to problem resolution. Raise equipment Return Material Authorizations (RMAs) and track these through to problem resolution. Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer. Hold design and information gathering workshops with the Customer to understand the existing network design and technical requirements of new network designs. Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes. Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment. Follow established industry procedures for performing and documenting all testing. Test patches and fixes to operating software to ensure they are implemented correctly in the pre-production test network and live network. Hold technology workshops with the Customer to discuss equipment and network problems and provide case status updates. Train the Customer's design, implementation, and support personnel to configure and operate Juniper Networks products. Support design and planning of Juniper MX, EX, and QFX networking and security products within the Customer infrastructure. Peer with other employees performing similar Resident Engineering roles to minimize risk associated with major network upgrades or changes.
Required Background Qualifications:
Minimum 6 years of design, implementation, and operational experience in large-scale IP networks. JUNOS CLI experience. Large-scale experience with Juniper hardware (MX, EX, QFX, and MIST Wireless products). Prior work experience at a large enterprise or a Data Center with EVPN/VXLAN experience. Experience with core routing BGP, OSPF, ISIS protocols. Experience supporting LNS (L2TP Network Server), DHCP, and radius subscriber services. Experience supporting BNG PPPoE, RADIUS, Policy Control and Enforcement, QoS. Experience with MPLS, VPLS, L2VPNs. Experience in the design and/or deployment of routing and switching products within the Customer infrastructure. Good understanding of EVPN/VXLAN. Strong customer interface and presentation skills. Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE are a strong plus.
Salary Information:
Minimum Salary: $118,976.00 Maximum Salary: $171,028.00 The pay range for this position is expected to be between $118,976.00 and $171,028.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the Company reserves the right to modify base salary and any other payment or compensation program at any time. Juniper's pay range data is provided in accordance with local state pay transparency regulations.
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