Fitzii
IT Support Specialist
Fitzii, Torrance, California, United States, 90504
IT Support Specialist
Company:
Score Sports Type:
Full-time About SCORE Sports Founded in 1975, SCORE has been a grassroots partner with club sports, working at the national, state, and local levels to provide uniforms and equipment for youth sports. While we have historically focused on soccer, SCORE now provides uniforms and equipment across a range of sports including flag football, basketball, volleyball, baseball, and more. SCORE has manufacturing facilities in North America, enabling us to provide custom uniforms faster and with exceptional quality. Join the SCORE team and help us continue our mission to support the next generation of athlete! About the Position We are looking for a motivated and tech-savvy IT Support Specialist to join our team. In this role, you will be the first point of contact for employees seeking assistance with technical issues. You will provide support for a wide range of hardware, software, and network problems, ensuring that our staff can work efficiently with minimal downtime. The role requires the ability to adapt swiftly to shifting priorities and deliver consistent and quality customer care. About You 3 years of experience in a desktop support environment An Associate’s degree in Information Technology or a related field Relevant entry-level certifications preferred, examples: CompTIA, Microsoft MTA, and ITIL 4 Foundation Knowledge of IT helpdesk systems (e.g., Jira) Knowledge of Microsoft ecosystem (Windows OS, Active Directory, Exchange Server, Office 365) Knowledge of MacOS and the Apple devices ecosystem Knowledge of IT networking concepts Knowledge of Collaboration Tools like Zoom, Slack, etc. Knowledge of EDR, Remote Monitoring, Domain Management tools is a plus Ability to provide friendly and professional customer service while addressing technical issues, ensuring clear communication and timely resolution of user concerns. Strong problem-solving and time management skills and attention to detail Ability to work independently and as part of a team Proficiency in Spanish language is highly desirable Key Responsibilities First Level Technical Support: Use ITIL-based processes to ingest, triage, categorize, and action on incoming issues Incident Tracking and Documentation: Accurately log incidents, service requests, and resolutions using the organization's helpdesk ticketing system (Jira) Hardware Setup and Maintenance: Assist with the setup, configuration, and deployment of workstations, laptops, printers, and other office hardware. Software Installation and Troubleshooting: Install, update, and troubleshoot software applications, ensuring compatibility with system environments and addressing user concerns. User Account Management: Create, modify, and disable user accounts in Active Directory, email, and other systems, while managing permissions and access levels as required. Network Connectivity Issues: Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting. IT Documentation: Help maintain up-to-date documentation of common IT procedures, solutions, and best practices for internal reference. System Maintenance: Assist with routine IT tasks and preventive maintenance such as system updates, backups, and patches to ensure that systems are secure and up-to-date. Escalate Complex Issues: When necessary, escalate more complex technical problems to senior IT staff or external vendors, while ensuring timely follow-up with end users. Other duties and responsibilities as assigned. Physical Requirements: This role may require the ability to lift and carry equipment weighing up to 50 pounds, such as desktops, monitors, printers, and other IT hardware. Additionally, technicians may need to bend, kneel, and reach in order to set up or troubleshoot equipment in the office/data center. Flexibility with these physical tasks is essential to support the needs of the role effectively. Pay & Benefits Score Sports offers competitive pay and benefits. Benefits include medical, dental, vision, life insurance, and 401K. Salary range is $65,000 to $75,000 depending on experience. Note, this is an onsite position.
#J-18808-Ljbffr
Score Sports Type:
Full-time About SCORE Sports Founded in 1975, SCORE has been a grassroots partner with club sports, working at the national, state, and local levels to provide uniforms and equipment for youth sports. While we have historically focused on soccer, SCORE now provides uniforms and equipment across a range of sports including flag football, basketball, volleyball, baseball, and more. SCORE has manufacturing facilities in North America, enabling us to provide custom uniforms faster and with exceptional quality. Join the SCORE team and help us continue our mission to support the next generation of athlete! About the Position We are looking for a motivated and tech-savvy IT Support Specialist to join our team. In this role, you will be the first point of contact for employees seeking assistance with technical issues. You will provide support for a wide range of hardware, software, and network problems, ensuring that our staff can work efficiently with minimal downtime. The role requires the ability to adapt swiftly to shifting priorities and deliver consistent and quality customer care. About You 3 years of experience in a desktop support environment An Associate’s degree in Information Technology or a related field Relevant entry-level certifications preferred, examples: CompTIA, Microsoft MTA, and ITIL 4 Foundation Knowledge of IT helpdesk systems (e.g., Jira) Knowledge of Microsoft ecosystem (Windows OS, Active Directory, Exchange Server, Office 365) Knowledge of MacOS and the Apple devices ecosystem Knowledge of IT networking concepts Knowledge of Collaboration Tools like Zoom, Slack, etc. Knowledge of EDR, Remote Monitoring, Domain Management tools is a plus Ability to provide friendly and professional customer service while addressing technical issues, ensuring clear communication and timely resolution of user concerns. Strong problem-solving and time management skills and attention to detail Ability to work independently and as part of a team Proficiency in Spanish language is highly desirable Key Responsibilities First Level Technical Support: Use ITIL-based processes to ingest, triage, categorize, and action on incoming issues Incident Tracking and Documentation: Accurately log incidents, service requests, and resolutions using the organization's helpdesk ticketing system (Jira) Hardware Setup and Maintenance: Assist with the setup, configuration, and deployment of workstations, laptops, printers, and other office hardware. Software Installation and Troubleshooting: Install, update, and troubleshoot software applications, ensuring compatibility with system environments and addressing user concerns. User Account Management: Create, modify, and disable user accounts in Active Directory, email, and other systems, while managing permissions and access levels as required. Network Connectivity Issues: Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting. IT Documentation: Help maintain up-to-date documentation of common IT procedures, solutions, and best practices for internal reference. System Maintenance: Assist with routine IT tasks and preventive maintenance such as system updates, backups, and patches to ensure that systems are secure and up-to-date. Escalate Complex Issues: When necessary, escalate more complex technical problems to senior IT staff or external vendors, while ensuring timely follow-up with end users. Other duties and responsibilities as assigned. Physical Requirements: This role may require the ability to lift and carry equipment weighing up to 50 pounds, such as desktops, monitors, printers, and other IT hardware. Additionally, technicians may need to bend, kneel, and reach in order to set up or troubleshoot equipment in the office/data center. Flexibility with these physical tasks is essential to support the needs of the role effectively. Pay & Benefits Score Sports offers competitive pay and benefits. Benefits include medical, dental, vision, life insurance, and 401K. Salary range is $65,000 to $75,000 depending on experience. Note, this is an onsite position.
#J-18808-Ljbffr