San Domenico School
Technology Support Specialist
San Domenico School, San Anselmo, California, us, 94979
At San Domenico, we believe that what students
do
with their education is as important as their academic performance. Everyday we encourage our students to not just study, but also to reflect on their learning, find their purpose, and celebrate in community, because an exceptional education, where values and academics join together, creates more than just great students – it develops great people. Purpose Statement
The San Domenico School technology departments supports integrating technology in learning and operations as part of our commitment to preparing the next generation of global leaders. With a 1:1 iPad program in grades K – 12 , San Domenico School's technology department is an energizing place to work and grow in educational technology. The Technology Support Specialist promotes the mission by supporting students, faculty, parents, and staff in their integration of technology into their work and studies. The Technology Support Specialist installs, configures, troubleshoots, and maintains iPads, Mac OS and Windows desktops and laptops, other peripherals, software, and classroom audio-visual equipment. The Technology Support Specialist will report to the Director of Information Technology. Responsibilities of a Technical Support Specialist
Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers Install and configure software Set up and configure printers, scanners and other peripherals Document issue status and resolution using a help desk ticketing system Maintain excellent communications with members of the department, and all end users Maintain and troubleshoot classroom audio-visual equipment Work with outside vendors as needed Maintain inventory and other databases Execute other assigned tasks Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Required Qualifications/Educational Background and/or Experience
Clearly communicate technical concepts to non-technical people Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices Multi-task in a fast-paced environment Know when to seek help for difficult issues from the Director of Information Technology 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS) Experience supporting Windows and Mac OS desktops and notebooks in a networked environment Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications Experience working in a structured, process-driven environment Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (iPad, Mac computer, Gmail/Google Drive, MS Office – Word, Excel) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Preferred Qualifications
Experience or exposure working in an academic environment iOS Troubleshooting experience Wireless networking experience VOIP phone system experience Compensation
Salary range for this full time non exempt position is $62,400 - $79,040 annually, commensurate with experience. This position offers an excellent benefits package, including medical/dental/vision, life insurance, 403b retirement plan with match, and daily lunch on work days. How to apply
Please send a cover letter and resume to hr@SanDomenico.org describing how your experience and skills will contribute to the position, along with your salary requirements. Please put the title of the position in the subject line of your email. Or mail to: San Domenico School 1500 Butterfield Road San Anselmo, CA 94960 Attn: Technology Support Specialist Position San Domenico School is an Equal Opportunity Employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity or expression, genetic information, age, disability, medical condition, religion, veteran status, marital status or any other classification protected by applicable local, state or federal laws.
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do
with their education is as important as their academic performance. Everyday we encourage our students to not just study, but also to reflect on their learning, find their purpose, and celebrate in community, because an exceptional education, where values and academics join together, creates more than just great students – it develops great people. Purpose Statement
The San Domenico School technology departments supports integrating technology in learning and operations as part of our commitment to preparing the next generation of global leaders. With a 1:1 iPad program in grades K – 12 , San Domenico School's technology department is an energizing place to work and grow in educational technology. The Technology Support Specialist promotes the mission by supporting students, faculty, parents, and staff in their integration of technology into their work and studies. The Technology Support Specialist installs, configures, troubleshoots, and maintains iPads, Mac OS and Windows desktops and laptops, other peripherals, software, and classroom audio-visual equipment. The Technology Support Specialist will report to the Director of Information Technology. Responsibilities of a Technical Support Specialist
Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers Install and configure software Set up and configure printers, scanners and other peripherals Document issue status and resolution using a help desk ticketing system Maintain excellent communications with members of the department, and all end users Maintain and troubleshoot classroom audio-visual equipment Work with outside vendors as needed Maintain inventory and other databases Execute other assigned tasks Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Required Qualifications/Educational Background and/or Experience
Clearly communicate technical concepts to non-technical people Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices Multi-task in a fast-paced environment Know when to seek help for difficult issues from the Director of Information Technology 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS) Experience supporting Windows and Mac OS desktops and notebooks in a networked environment Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications Experience working in a structured, process-driven environment Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (iPad, Mac computer, Gmail/Google Drive, MS Office – Word, Excel) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Preferred Qualifications
Experience or exposure working in an academic environment iOS Troubleshooting experience Wireless networking experience VOIP phone system experience Compensation
Salary range for this full time non exempt position is $62,400 - $79,040 annually, commensurate with experience. This position offers an excellent benefits package, including medical/dental/vision, life insurance, 403b retirement plan with match, and daily lunch on work days. How to apply
Please send a cover letter and resume to hr@SanDomenico.org describing how your experience and skills will contribute to the position, along with your salary requirements. Please put the title of the position in the subject line of your email. Or mail to: San Domenico School 1500 Butterfield Road San Anselmo, CA 94960 Attn: Technology Support Specialist Position San Domenico School is an Equal Opportunity Employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity or expression, genetic information, age, disability, medical condition, religion, veteran status, marital status or any other classification protected by applicable local, state or federal laws.
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