NCR Corporation
Technical Support Manager (II)
NCR Corporation, Atlanta, Georgia, United States, 30383
Technical Support Manager (II)
Apply locations ATLANTA, GA, USA time type Full time posted on Posted 30+ Days Ago job requisition id R020241146 About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Position Summary: The Executive Office Support Desktop Technical Manager is a working manager's position focused primarily on diagnosing, troubleshooting, and repairing various hardware and software systems for executives and their direct reports. This individual must have a high level of discretion, professionalism, and dedication to customer service. This person will deal directly with the end user, provide technical support, guidance, and will be called on to make independent decisions as to how to best resolve issues. This individual must be able to lead a small team of technical resources and identify opportunities and partner with various Team Leads to drive improvements and/or customize solutions, to meet unique requirements for each Executive. Responsibilities: Lead a small team of Executive Office (EO) support members, including evaluating their technical skills and scheduling. Provide support to executive customers, answering questions and resolving technical issues. Onsite IT & audiovisual support primarily focused on the executive team. Office 365 administration & support skills. Mac OS, iPad, & iPhone support skills. Windows & Android support skills. Provide preventative hardware maintenance, replacement, and repair of desktops and laptops. Explain new technology and complex changes in simple, easy-to-understand terms. Work in a high-pressure environment including longer hours when necessary. Conference & event support - Install, configure, monitor, and support:
Video conferencing systems IT/AV environments for conferences, meetings, and events Room scheduling systems and equipment
Provide presentation support including importing and manipulating PowerPoint slides. Create clear and concise how-to documentation for supported equipment. Support local IT infrastructure (Wi-Fi, printers, etc.). Continuous review and improvement of technologies & standards. Basic project management skills (Events, Conferences, Infrastructure Improvements, etc.). Work on IT service desk requests. Required Experience: 1-2 years supervisory experience. Strong verbal and written communication skills with C-level executives. Output and efficiency-driven mindset. Excellent troubleshooting skills & ability to follow a structured methodology to solve problems. Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks. 3+ years proven knowledge of Microsoft’s 365 product suite. 3+ years of experience providing end-user support for Apple products. 3+ years of experience supporting Windows & Android devices. Experience troubleshooting audiovisual issues. Understanding of basic networking concepts. Ability to maintain professionalism in high-pressure situations. Must maintain a professional appearance regularly. Ability to be on-call and work late hours & weekends occasionally.
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Apply locations ATLANTA, GA, USA time type Full time posted on Posted 30+ Days Ago job requisition id R020241146 About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Position Summary: The Executive Office Support Desktop Technical Manager is a working manager's position focused primarily on diagnosing, troubleshooting, and repairing various hardware and software systems for executives and their direct reports. This individual must have a high level of discretion, professionalism, and dedication to customer service. This person will deal directly with the end user, provide technical support, guidance, and will be called on to make independent decisions as to how to best resolve issues. This individual must be able to lead a small team of technical resources and identify opportunities and partner with various Team Leads to drive improvements and/or customize solutions, to meet unique requirements for each Executive. Responsibilities: Lead a small team of Executive Office (EO) support members, including evaluating their technical skills and scheduling. Provide support to executive customers, answering questions and resolving technical issues. Onsite IT & audiovisual support primarily focused on the executive team. Office 365 administration & support skills. Mac OS, iPad, & iPhone support skills. Windows & Android support skills. Provide preventative hardware maintenance, replacement, and repair of desktops and laptops. Explain new technology and complex changes in simple, easy-to-understand terms. Work in a high-pressure environment including longer hours when necessary. Conference & event support - Install, configure, monitor, and support:
Video conferencing systems IT/AV environments for conferences, meetings, and events Room scheduling systems and equipment
Provide presentation support including importing and manipulating PowerPoint slides. Create clear and concise how-to documentation for supported equipment. Support local IT infrastructure (Wi-Fi, printers, etc.). Continuous review and improvement of technologies & standards. Basic project management skills (Events, Conferences, Infrastructure Improvements, etc.). Work on IT service desk requests. Required Experience: 1-2 years supervisory experience. Strong verbal and written communication skills with C-level executives. Output and efficiency-driven mindset. Excellent troubleshooting skills & ability to follow a structured methodology to solve problems. Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks. 3+ years proven knowledge of Microsoft’s 365 product suite. 3+ years of experience providing end-user support for Apple products. 3+ years of experience supporting Windows & Android devices. Experience troubleshooting audiovisual issues. Understanding of basic networking concepts. Ability to maintain professionalism in high-pressure situations. Must maintain a professional appearance regularly. Ability to be on-call and work late hours & weekends occasionally.
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