Boston Scientific Gruppe
Lead Field Technician - Northeastern US Territory
Boston Scientific Gruppe, Boston, Massachusetts, us, 02298
Lead Field Technician - Northeastern US Territory
Work mode: Field Based Onsite Location(s): Boston, MA, US, 02101 Additional Location(s):
US-MA-Boston; US-MA-Marlborough; US-PA-Philadelphia About the Role: The Lead Field Technician will function as an interface to patients to perform service-related activities (Installations, Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems. Your Responsibilities will Include: Key Requirements:
System installation and complex system integration at customer sites. Implementation of equipment upgrades. Electrical and mechanical troubleshooting and component replacement. Preventive and corrective maintenance. In-servicing equipment and training medical personnel. Reporting of field activities Support all quality and regulatory requirements.
Assist Field Service Engineering (FSE) Leadership:
Provide day-to-day situational guidance for a group of Field Service Engineers. Provide guidance to FSE staff to ensure performance expectations, key performance indicators, safety, etc. are being met. Help to identify training opportunities for the FSE staff. Conduct small team meetings to ensure expedient communication of relevant information.
Scheduling and Escalation:
Schedule and organize team activities in conjunction with FSE leadership. Lead customer installation site survey and project management activities, coordinating efforts of other FSE staff. Provide subject matter expertise in handling escalated customer calls as needed. Provide guidance on schedule and conflict resolution.
Technical Support and Escalation:
Provide subject matter expertise in handling escalated customer calls as needed. Assist Field Service Engineers with technical issues.
Required Qualifications: Degree/Diploma in Electronics/Electrical/Biomedical engineering or related field with 8 years of relevant experience. Equivalent combination of education and experience may be considered in lieu of degree. Exhibits leadership skills. Proven work experience as a team or project group leader. Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Strong communication skills, both written and verbal. Ability to influence teams. Provide input and support in conjunction with the FSE leadership. Willingness to work a flexible schedule. Preferred Qualifications: Experience with the integration of complex medical device capital equipment systems. Strong collaborative skills with cross-functional partners including Sales, Product Marketing, R&D, Quality, and Service Development Engineering. Requisition ID:
596680 Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.
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Work mode: Field Based Onsite Location(s): Boston, MA, US, 02101 Additional Location(s):
US-MA-Boston; US-MA-Marlborough; US-PA-Philadelphia About the Role: The Lead Field Technician will function as an interface to patients to perform service-related activities (Installations, Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems. Your Responsibilities will Include: Key Requirements:
System installation and complex system integration at customer sites. Implementation of equipment upgrades. Electrical and mechanical troubleshooting and component replacement. Preventive and corrective maintenance. In-servicing equipment and training medical personnel. Reporting of field activities Support all quality and regulatory requirements.
Assist Field Service Engineering (FSE) Leadership:
Provide day-to-day situational guidance for a group of Field Service Engineers. Provide guidance to FSE staff to ensure performance expectations, key performance indicators, safety, etc. are being met. Help to identify training opportunities for the FSE staff. Conduct small team meetings to ensure expedient communication of relevant information.
Scheduling and Escalation:
Schedule and organize team activities in conjunction with FSE leadership. Lead customer installation site survey and project management activities, coordinating efforts of other FSE staff. Provide subject matter expertise in handling escalated customer calls as needed. Provide guidance on schedule and conflict resolution.
Technical Support and Escalation:
Provide subject matter expertise in handling escalated customer calls as needed. Assist Field Service Engineers with technical issues.
Required Qualifications: Degree/Diploma in Electronics/Electrical/Biomedical engineering or related field with 8 years of relevant experience. Equivalent combination of education and experience may be considered in lieu of degree. Exhibits leadership skills. Proven work experience as a team or project group leader. Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Strong communication skills, both written and verbal. Ability to influence teams. Provide input and support in conjunction with the FSE leadership. Willingness to work a flexible schedule. Preferred Qualifications: Experience with the integration of complex medical device capital equipment systems. Strong collaborative skills with cross-functional partners including Sales, Product Marketing, R&D, Quality, and Service Development Engineering. Requisition ID:
596680 Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.
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