Student Academic Success Specialist

Job Summary The Student Academic Success Specialist (SASS) will support the enrollment, retention and engagement of first and second-year students. Under the general supervision of the College Student Success Center Managing Director, this individual will provide academic advising and success coaching, while also acting as campus concierge for approximately 200-250 undergraduate students during their first 60 units. The SASS will build rapport, ease transition, and support retention of first-year students through a proactive contact plan containing multiple touch-points throughout the academic year. Key Responsibilities Provide holistic academic advising and support to a cohort of students during their first 60 units (freshman and sophomore standing) Implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals Implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester Participate in college and university-wide programs and events that support student success for frosh and sophomores and minimize equity gap Knowledge, Skills & Abilities Knowledge of basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising Must be detail-oriented with strong organizational and programming skills Ability to quickly learn and understand complex university regulations/policies and relay information clearly to students, faculty and staff; quickly learn new software applications Ability to advise students individually or in groups on routine matters Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making Ability to be available to work occasional evenings and weekends Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience Preferred Qualifications Master’s in Educational Counseling, Clinical Psychology, Social Work or directly related discipline Three or more years progressively responsible experience providing academic advising and support to students in a post-secondary setting Experience in student development theory, outreach practices, and student success services Experience with lower division students and General Education Experience with Career Services, Veterans Services, EOP, Aspire/McNair, or other transitional student services Excellent interpersonal communication, relationship building and student service skills Experience with advance programming that helps our campus retain our diverse student population and close the equity gap across our varied campus communities Experience in establishing and maintaining cooperative working relationships within a diverse multicultural environment Experience in working with historically underserved student communities from an assets-based approach Compensation Classification: Student Services Professional II Anticipated Hiring Range: $4,610/month - $5,047/month CSU Salary Range: $4,610/month - $6,556/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252

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