SYSTEMS ADMINISTRATOR, SENIOR

POSITION SUMMARY The Systems Administrator, Senior reports to the Executive Director of ITSS (Information Technology Support Services) at the District Office. The work schedule is 12 months per year; Monday – Friday; 8:00 a.m. to 5:00 p.m. This position is represented by the California School Employees Association (CSEA), Chapter 363. POSITION PURPOSE Under general direction of an assigned administrator, performs advanced senior technical duties as a professional staff member for the installation, maintenance, security and administration activities related to information systems, servers and database functions within the ITSS Department; provides cross-functional support and backup as assigned. DISTINGUISHING CHARACTERISTICS The Senior Systems Administrator is a senior level, non-managerial professional, fully functional in all aspects of the assigned field. Positions at this level serve as a senior technical resource providing advanced technical support, systems analysis and solutions to assigned functional area. The Senior Systems Administrator works on moderately to highly complex projects for ITSS requiring complex systems analysis and creative problem solving skills. KEY DUTIES AND RESPONSIBILITIES: Perform information systems analysis, design and implementation. Perform virtual and physical server installation, configuration, maintenance, software updates, documentation and support. Administer application installation, maintenance, software updates, user account management, documentation and support. Schedule and perform system maintenance to ensure high availability of all components of the District’s database environment. Monitor and maintain network and server performance, security and troubleshooting. Support identity management infrastructure and troubleshooting. Participate in disaster recovery and business continuity planning and implementation. Ensure redundancy and stability for all critical systems and data protection, backup and recoverability for all supported systems. Use Information Security best practices to harden servers and network applications. Communicate with ITSS staff and end users at both colleges; provide information or communicate issues and concerns to senior management. Work with other ITSS staff to maintain system and network operations; research and implement new technologies as they pertain to educational institutions. Administer, maintain, and configure servers for VoIP telecommunications systems. Coordinate with consultants and vendors on the installation, configuration, and support of new servers and data tools. Participate in the administration of Microsoft Exchange online in Office 365 with a hybrid premise infrastructure. Support student information system database and related systems. Provide secondary cross-functional backup for other technical staff as assigned such as database administrator and basic network engineering tasks. Install and maintain hardware and software products and operating systems. Develop and maintain network interface of servers on the District network. Create and maintain software and hardware inventories. Provide support to end users for escalated help desk requests. Assist management in evaluating new hardware and software products and in designing new systems. Perform other duties related to the position as assigned. EMPLOYMENT STANDARDS Knowledge of: Physical and VMWare virtualized server environments. Microsoft Exchange Online (Office 365) and Windows Server Environments. Database concepts, design and processing techniques. Principles of VoIP systems. Enterprise level backup procedures software and procedures. Hardware and software installation procedures. Principles of host/server operating systems. Skills and Ability to: Perform advanced systems and database administration. Apply the principles and concepts listed above. Educate end users as needed to facilitate troubleshooting and use of technology to perform their work. Analyze and develop logical solutions to problems. Communicate effectively and tactfully in both oral and written form. Establish and maintain cooperative and effective working relationships with others. Install, maintain and administer operating systems and application servers.

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