Fraud Analytics and Innovation Leader – Digital Strategy

Fraud Analytics and Innovation Leader – Digital Strategy Newark, Delaware; Plano, Texas; Richmond, Virginia; Phoenix, Arizona; Fort Worth, Texas; New York, New York; Boston, Massachusetts; Chandler, Arizona; Charlotte, North Carolina; Tampa, Florida; Kennesaw, Georgia Job Description: This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. Client Protection is looking for an experienced program leader to join the digital commerce fraud strategy team. This is an exciting opportunity given the constantly evolving nature of digital adoption and attacks in the marketplace as well as in money movement. The incumbent will be responsible for leading fraud and scam strategy on all projects for various products and channels in digital money movement. Responsibilities will include working across multiple lines of business; partnering with product, technology, operations, vendors, and others; evaluating various project designs to maximize client experience while managing fraud most effectively. Responsibilities: Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance. Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance. Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s). Identifies business trends based on economic and portfolio conditions and communicates findings to senior management. Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work. Maintains strategic relationships with peers and counterparts across product, technology, and business control functions. Develop and execute project plans to enhance our digital money movement fraud & scam prevention capabilities. Coordinate tasks, timelines, and resources to ensure successful project delivery. Work closely with cross-functional teams, including fraud analysts, investigators, technology, legal, compliance, and external partners, to achieve project objectives and ensure alignment with overall organizational goals. Identify and assess potential risks associated with our digital money movement fraud & scam projects. Develop and implement mitigation strategies to minimize project-related risks. Maintain thorough documentation of project plans, progress, and outcomes. Provide regular updates and reports to senior management on project status and achievements. Work with resource allocation to ensure proper prioritization and funding is received. Act as key point of contact from a strategy standpoint for all cross functional, cross business projects and endeavors. Provide fraud requirements, testing, and development of strategies for new project and endeavors. Lead gap identification for strategy data and identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed. Drive proof of concept endeavors from a strategy standpoint. Liaise with 3rd party vendors to understand capabilities to select best format for internal gap closures. Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes. Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies. Ensure proper risk controls are deployed, while adhering to best practices. Integrate fraud detection systems with core banking and transaction processing systems using APIs and middleware solutions. Collaborate with IT and software development teams to ensure seamless integration and functionality of fraud management systems. Manage and optimize the performance of fraud detection systems and tools. Stay updated with the latest fraud trends, regulatory requirements, and best practices. Lead the creation and refinement of fraud detection and prevention strategies. Work closely with compliance, legal, risk management, and other relevant departments to align fraud management efforts with organizational goals. Conduct training sessions and workshops to educate staff on fraud detection techniques and policies. Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals. Required Qualifications: Ability to work in a fast-paced, dynamic environment is critical. Must have exceptional organizational, project management and controls environment skills. Outstanding critical thinking and analytical skills. Proven communication skills in describing complex issues to inform strategic insights and decision. Ability to present, lead, support, and influence senior management and business stakeholders. Innovation mindset with the ability to challenge the status quo. Desired Qualifications: An advanced degree is preferred, but not required. At least 5 years of experience managing projects. Experience in SAS or SQL querying. PMP certification or equivalent project management certification preferred. Experience with fraud operations and operational metrics preferred. Prior team management experience highly preferred. Strong preference for prior experience working in financial services, particularly fraud or cyber security. Leadership and management skills, including development of teams and individuals. Shift:

1st shift (United States of America) Hours Per Week:

40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

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