Staff Desktop Support Engineer

Archer is an aerospace company based in San Jose, California, building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise. Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members. What You’ll Do: The Staff Desktop Support Engineer will be part of a team that is responsible for end user support, administration of user accounts and SaaS applications, and endpoint support of Archer’s manufacturing infrastructure. You will be responsible for: Tier 2 Mac/Windows/Linux end user support and troubleshooting Hands-on support of Archer’s manufacturing client systems Own Archer’s IT/manufacturing relationship What You Need: 7+ years hands-on experience with: Windows/Linux client & Mac OS support (including command line interface) Okta/AD account management Google Workspace support: GAM / GAM Advanced Excellent troubleshooting skills and able to resolve technical issues SaaS application administration experience such as: Slack, Zoom, Druva Understanding of cybersecurity principles and use in daily tasks and projects Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, etc.) Zebra Barcode Printer / Scanner support & configuration Bonus Qualifications: Scripting (PowerShell, bash) Python Please note that this job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications. At Archer, we aim to attract, retain, and motivate talent that possess the skills and leadership necessary to grow our business. We drive a pay-for-performance culture and reward performance that supports the Company’s business strategy. For this position, we are targeting a base pay between $124,800 - $156,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience. Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.

Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer’s People Team at people@archer.com. Reasonable accommodations will be determined on a case-by-case basis. Custom Application Question: In order to comply with U.S. export control laws and regulations, applicants for this position who are non-U.S. nationals (i.e. individuals who are not U.S. Citizens, Permanent Residents, Asylees, Refugees or members of a similar designation) may need to obtain an export-control license to access certain restricted data and/or information. To the best of your knowledge, is there a possibility that you may need to acquire an export-control license? Apply for this job

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