Towson
Information Technology Specialist
Towson, Washington, District of Columbia, us, 20022
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This is a limited job open to only the following:
Career transition (CTAP, ICTAP, RPL) - federal employees who meet the definition of a “surplus” or “displaced” employee.
Individuals with disabilities
Military Spouses
Veterans
Federal Employees - Competitive Service - current or former competitive service federal employees.
Land and base management - certain current and former term or temporary federal employees of a land or base management agency.
Special authorities - individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Summary
Joining the Secret Service, Office of the Chief Information Officer, Customer Solutions Branch will allow you to draw on your technological expertise to maintain and modernize the U.S. Secret Service's IT and communications infrastructure, as well as enhance interoperability, information sharing, and collaboration capabilities.
Duties
The selectee will serve as an Information Technology Specialist in the Office of the Chief Information Officer, Customer Solutions Branch. Typical work assignments include:
Resolve all activities related to the acquisition, configuration, installation, and maintenance of PCs, and other end user computing devices.
Apply proper security practices, procedures, and techniques to ensure the security posture of the PC based end-point systems.
Modify, update, and maintain active directory/domain structure in response to customer service requests and end-point incident remediation.
Provide a wide variety of computer related problem resolution assistance to the user community.
Requirements
Conditions of Employment
You will be required to provide proof of U.S. Citizenship.
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
Obtain and maintain a top-secret Tier 5 clearance.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Submit to a CI polygraph examination prior to your appointment.
Direct deposit of pay is required.
One year trial/probationary period may be required.
Qualifications
Basic Individual Occupational Requirement:
The specialized experience must include, or be supplemented by, information technology related experience which demonstrates each of the four competencies, as defined:
Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. Customer Service:
Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. Oral Communication:
Effectively expresses information to individuals or groups, taking into account the audience and nature of the information. Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives. You qualify for the GS-11 level (starting salary $62,107.00) if you possess one of the following: provide virtual assistance, installing, configuring, troubleshooting, and technical training pertaining to personal computers (PC's); provide technical information and communicating computer network concepts to individuals seeking technological support and security problem issues; and advise management regarding the organization of work processes and functions into data systems; network and/or workstation administrator functions. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. You qualify for the GS-12 level (starting salary $62,107.00) if you possess one of the following: integrate security protocols and risk management considerations throughout the IT system life cycle; including planning, design, development, test, and integration; collect and interpret network traffic patterns to ensure network availability and quality of service; perform diagnostic routines on networked equipment to troubleshoot network failures. Time-in-Grade Requirements:
Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements. Qualifications Must Be Met:
The qualification requirements listed above must be met by the closing date of this announcement. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job at the GS12 level, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application will be rated on the extent and quality of your experience, education and training relevant to the duties of the position. Required Documents In addition to addressing the vacancy specific questions, you must also submit the following documentation: Resume
- In order to receive credit for experience contained in an uploaded resume, your employment history should show work experience in month/year format (MM/YYYY). If tentatively selected for the position,
the applicant may be required to provide additional documentation to validate their eligibility for the position. How to Apply To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on 03/01/2024 to receive consideration.
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Is thorough when performing work and conscientious about attending to detail. Customer Service:
Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. Oral Communication:
Effectively expresses information to individuals or groups, taking into account the audience and nature of the information. Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives. You qualify for the GS-11 level (starting salary $62,107.00) if you possess one of the following: provide virtual assistance, installing, configuring, troubleshooting, and technical training pertaining to personal computers (PC's); provide technical information and communicating computer network concepts to individuals seeking technological support and security problem issues; and advise management regarding the organization of work processes and functions into data systems; network and/or workstation administrator functions. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. You qualify for the GS-12 level (starting salary $62,107.00) if you possess one of the following: integrate security protocols and risk management considerations throughout the IT system life cycle; including planning, design, development, test, and integration; collect and interpret network traffic patterns to ensure network availability and quality of service; perform diagnostic routines on networked equipment to troubleshoot network failures. Time-in-Grade Requirements:
Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements. Qualifications Must Be Met:
The qualification requirements listed above must be met by the closing date of this announcement. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job at the GS12 level, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application will be rated on the extent and quality of your experience, education and training relevant to the duties of the position. Required Documents In addition to addressing the vacancy specific questions, you must also submit the following documentation: Resume
- In order to receive credit for experience contained in an uploaded resume, your employment history should show work experience in month/year format (MM/YYYY). If tentatively selected for the position,
the applicant may be required to provide additional documentation to validate their eligibility for the position. How to Apply To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on 03/01/2024 to receive consideration.
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