Office of Hawaiian Affairs
SENIOR SYSTEMS ENGINEER & ADMINISTRATOR
Office of Hawaiian Affairs, Honolulu, Hawaii, United States, 96814
$81,096 to $99,600 per year. Starting salary may be between the minimum and maximum salary range provided, based on qualifications.
The Senior Systems Engineer & Administrator is responsible for managing and executing IT projects, optimizing and assisting with the management, maintenance, and development of infrastructure, network, hardware and software, operating systems, cybersecurity, third-party products, Enterprise Application Administration, troubleshooting, and operations/user support, at the complex level.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Complex Information Systems Management
a. Assists in the development, testing, implementation, and maintenance of information services standards, policies and procedures. This includes, but is not limited to the following:
Gathering IT-related end-user requests, suspected policy and security violations, or other issues identified by end-users
Logging requests and/or issues, assigning the severity level of the issue
Developing an approach to resolve the issue
Testing the solution, if applicable resolving or assisting in resolving tasks and/or security issues
Troubleshoot and resolve complex technical issues related to servers, networks, and applications that are escalated from the Systems Engineer & Administrator.
Monitoring and tracking requests
Closing requests after the solution is resolved or implemented and it is determined that requestor is satisfied
Following up to ensure solutions were properly implemented
Retaining and filing requests in an organized manner
Assisting the IT Director with gathering, developing, testing, implementing, and maintaining the business continuation plan.
Promoting constant information protection awareness to all information system users.
b.
Monitors server conditions to ensure that servers are operating at optimum levels, and to ensure the integrity of OHA information systems. c.
Plans, evaluates, and implements changes and improvements to the information network to ensure reliable and consistent service. d.
Works with vendor representatives/engineers to determine causes of system failures, resolves performance issues, and arranges for preventative maintenance and other required services. e.
Assists the IT Director with back-ups and recoveries. Performs regularly scheduled restorations of media back-ups to test the capability of the restoration process. f.
Evaluate applicable products and projects. Researches and evaluates new technologies, methods, products, and performance tools. g.
Collaborates with user departments and teams to develop and implement automated operations, security, and communication; network design and management; custom application analysis, design, and development; and network integration and connectivity to other LAN and mainframe systems.
Project Management a. Leads, participates, and executes in IT projects, ensuring successful planning, execution, and completion. b. Develops comprehensive project plans, including timelines, milestones, and resource allocation. Coordinates with cross-functional teams to ensure project objectives are met on time and within budget. c. Serves as the primary point of contact for project stakeholders. Ensures clear and consistent communication throughout the project lifecycle. d. Identifies potential risks and develops mitigation strategies. Monitors project progress and adjusts plans as necessary to address any issues that arise. e. Maintains detailed project documentation, including project plans, status reports, and post-project evaluations. f. Evaluates completed projects to identify lessons learned and areas for improvement. g. Provides training and support to team members and end-users as needed. Network Engineering and Security Administration a. Assists in maintaining computer and related equipment, software, development tools and third party-purchased IT equipment inventory. b. Resets passwords in the event that they are forgotten by the user. c. Designs, builds, configures, tests, implements, and maintains the information network infrastructure, wired and wireless. d. Maintains and tracks permanent off site access between OHA’s main headquarters and remote locations. e. Manages and maintains network resource, which includes switches, firewalls and web filters. f. Plans and coordinates installation and maintenance tasks. g. Installs and maintains communications related software products. h. Identifies and neutralizes network security risks. Administrative and Operations a. Provides technical support to end-user computers, either in person or via remote control. b. Assists in maintaining computer and related equipment, software, development tools, and third-party-purchased IT equipment inventory. c. Works with the Accounting Assistant(s) to add, transfer or dispose hardware, software and other IT-related assets. d. Procures and reviews all computer-related purchases. e. Serves as a Purchase Requisition representative for the IS Program. f. Wipes data contained on portable media that is no longer required, prior to removal from site. g. Assists the IT Director in developing and reviewing proposals relating to information technology. h. Assists the IT Director with reports and other appropriate documents. Fully supports
in action, language, behavior and performance the priorities, decisions, and directives of the Director, Office of Technology Services(“CTO”), the COO and/or the CEO. Regular attendance on a daily basis is required for this position. OTHER DUTIES/RESPONSIBILITIES Performs other duties as assigned by the IT Director. MINIMUM QUALIFICATIONS Graduation from an accredited four (4) year college or university with a bachelor’s degree in computer science, Information Systems, or related field. A CompTIA Network+, Microsoft 365 Fundamentals, Cisco CCNA, or equivalent certification may be substituted for (1) year of the Education required. A CompTIA Security+, Microsoft SCI Fundamentals, Cisco CCNA Security, or equivalent Certification may be substituted for (2) years of the Education required. Five (5) years of work experience with demonstrated ability to analyze and design network systems; perform and understand network administration and project management; write clear and comprehensive reports and other documents; read and interpret complex written materials; and solve complex problems logically and systematically. Three (3) years of specialized experience in computer systems analysis which involved the analysis and design of systems of electronic processing of data; stored computer programming experience which included participation in systems analysis; or project management experience which involved systems design and project implementation of LAN system. An equivalent combination of experience and education may be considered. Knowledge, Skills and Abilities Must have working knowledge of: Systems design, development and implementation Project management and network administration principles and practices Various Windows, office, cloud-based, SasS applications and Operations Systems Multiple communication techniques General administrative principles and practices
Must have demonstrated skills or ability to: Communicate at all levels Plan, organize and carry out a broad range of technical support services relating to information systems Work efficiently and effectively in a dynamic and evolving environment Analyze an information network and recommend changes and improvements to insure reliable and consistent service to users Monitor and assess new trends and information technology tools and applications Develop an effective working knowledge of information systems methods and practices Present facts clearly both orally and in writing Deal tactfully and effectively and establish and maintain working relationships with other employees, external agencies and their representatives, and with the general public Plan, organize, procure, maintain and control an inventory of computer supplies and equipment Work effectively with others Review and prepare reports requiring judgment as to the nature of the problem and potential solutions Speak simply and directly in conveying information on various technical and administrative aspects of the program Function effectively in a team environment Customer service skills are essential due to daily contact with end-users in various departments
How To Apply
resume and cover letter to: OFFICE OF HAWAIIAN AFFAIRS 560 N. Nimitz Highway, Suite 200 Honolulu, Hawai‘i 96817 Attention: Human Resources Or via email: careers@oha.org Office of Hawaiian Affairs (OHA) employees must be permanent Hawaii residents. Out-of-state applicants who are offered employment with OHA will need to relocate to Hawaii and establish permanent residency. An Equal Opportunity Employer
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b.
Monitors server conditions to ensure that servers are operating at optimum levels, and to ensure the integrity of OHA information systems. c.
Plans, evaluates, and implements changes and improvements to the information network to ensure reliable and consistent service. d.
Works with vendor representatives/engineers to determine causes of system failures, resolves performance issues, and arranges for preventative maintenance and other required services. e.
Assists the IT Director with back-ups and recoveries. Performs regularly scheduled restorations of media back-ups to test the capability of the restoration process. f.
Evaluate applicable products and projects. Researches and evaluates new technologies, methods, products, and performance tools. g.
Collaborates with user departments and teams to develop and implement automated operations, security, and communication; network design and management; custom application analysis, design, and development; and network integration and connectivity to other LAN and mainframe systems.
Project Management a. Leads, participates, and executes in IT projects, ensuring successful planning, execution, and completion. b. Develops comprehensive project plans, including timelines, milestones, and resource allocation. Coordinates with cross-functional teams to ensure project objectives are met on time and within budget. c. Serves as the primary point of contact for project stakeholders. Ensures clear and consistent communication throughout the project lifecycle. d. Identifies potential risks and develops mitigation strategies. Monitors project progress and adjusts plans as necessary to address any issues that arise. e. Maintains detailed project documentation, including project plans, status reports, and post-project evaluations. f. Evaluates completed projects to identify lessons learned and areas for improvement. g. Provides training and support to team members and end-users as needed. Network Engineering and Security Administration a. Assists in maintaining computer and related equipment, software, development tools and third party-purchased IT equipment inventory. b. Resets passwords in the event that they are forgotten by the user. c. Designs, builds, configures, tests, implements, and maintains the information network infrastructure, wired and wireless. d. Maintains and tracks permanent off site access between OHA’s main headquarters and remote locations. e. Manages and maintains network resource, which includes switches, firewalls and web filters. f. Plans and coordinates installation and maintenance tasks. g. Installs and maintains communications related software products. h. Identifies and neutralizes network security risks. Administrative and Operations a. Provides technical support to end-user computers, either in person or via remote control. b. Assists in maintaining computer and related equipment, software, development tools, and third-party-purchased IT equipment inventory. c. Works with the Accounting Assistant(s) to add, transfer or dispose hardware, software and other IT-related assets. d. Procures and reviews all computer-related purchases. e. Serves as a Purchase Requisition representative for the IS Program. f. Wipes data contained on portable media that is no longer required, prior to removal from site. g. Assists the IT Director in developing and reviewing proposals relating to information technology. h. Assists the IT Director with reports and other appropriate documents. Fully supports
in action, language, behavior and performance the priorities, decisions, and directives of the Director, Office of Technology Services(“CTO”), the COO and/or the CEO. Regular attendance on a daily basis is required for this position. OTHER DUTIES/RESPONSIBILITIES Performs other duties as assigned by the IT Director. MINIMUM QUALIFICATIONS Graduation from an accredited four (4) year college or university with a bachelor’s degree in computer science, Information Systems, or related field. A CompTIA Network+, Microsoft 365 Fundamentals, Cisco CCNA, or equivalent certification may be substituted for (1) year of the Education required. A CompTIA Security+, Microsoft SCI Fundamentals, Cisco CCNA Security, or equivalent Certification may be substituted for (2) years of the Education required. Five (5) years of work experience with demonstrated ability to analyze and design network systems; perform and understand network administration and project management; write clear and comprehensive reports and other documents; read and interpret complex written materials; and solve complex problems logically and systematically. Three (3) years of specialized experience in computer systems analysis which involved the analysis and design of systems of electronic processing of data; stored computer programming experience which included participation in systems analysis; or project management experience which involved systems design and project implementation of LAN system. An equivalent combination of experience and education may be considered. Knowledge, Skills and Abilities Must have working knowledge of: Systems design, development and implementation Project management and network administration principles and practices Various Windows, office, cloud-based, SasS applications and Operations Systems Multiple communication techniques General administrative principles and practices
Must have demonstrated skills or ability to: Communicate at all levels Plan, organize and carry out a broad range of technical support services relating to information systems Work efficiently and effectively in a dynamic and evolving environment Analyze an information network and recommend changes and improvements to insure reliable and consistent service to users Monitor and assess new trends and information technology tools and applications Develop an effective working knowledge of information systems methods and practices Present facts clearly both orally and in writing Deal tactfully and effectively and establish and maintain working relationships with other employees, external agencies and their representatives, and with the general public Plan, organize, procure, maintain and control an inventory of computer supplies and equipment Work effectively with others Review and prepare reports requiring judgment as to the nature of the problem and potential solutions Speak simply and directly in conveying information on various technical and administrative aspects of the program Function effectively in a team environment Customer service skills are essential due to daily contact with end-users in various departments
How To Apply
resume and cover letter to: OFFICE OF HAWAIIAN AFFAIRS 560 N. Nimitz Highway, Suite 200 Honolulu, Hawai‘i 96817 Attention: Human Resources Or via email: careers@oha.org Office of Hawaiian Affairs (OHA) employees must be permanent Hawaii residents. Out-of-state applicants who are offered employment with OHA will need to relocate to Hawaii and establish permanent residency. An Equal Opportunity Employer
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