L.A. Care Health Plan
Supervisor, Community Based Care
L.A. Care Health Plan, Los Angeles, California, United States, 90079
Supervisor, Community Based Care
Job Category:
Clinical Department:
Care Management Location:
Los Angeles, CA, US, 90017 Position Type:
Full Time Requisition ID:
11854 Salary Range:
$102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members. Mission:
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents. The Supervisor of Community Based Care is responsible for monitoring Community Health Workers (CHW) daily work and activities, ensuring proper staffing and coverage, and evaluating departmental operations for optimal efficiency and effectiveness. This position assists in triaging identified issues/problems and forming resolutions within the scope of work, escalating appropriate issues to the Community Based Care Management Manager. This role also involves developing a successful and cohesive unit with high productivity and accuracy to achieve the department's overall performance metrics, supporting the Community Based Care Management Manager in identifying training needs, and developing programs, training materials, and checklists necessary for CHWs. Duties
Supervises the day-to-day activities of CHWs, including staffing, assignment distributions, and time off requests. Monitors staff performance, productivity, and compliance with regulatory requirements. Handles staff questions/issues and knows when to escalate to the manager. Recommends process improvement measures to achieve department performance outcomes. Plans and directs CHW activities according to model of care and policies. Responsible for identifying training needs and assisting in the development of training materials. Completes evaluations of staff and provides recommendations in hiring and termination processes. Develops and maintains positive working relationships with all business partners. Conducts regular audits to maintain quality care and compliance with regulatory requirements. Ensures department compliance with HIPAA regulations. Performs other duties as assigned. Education Required
Associate's or Bachelor's Degree in Nursing. In lieu of a degree, equivalent education and/or experience may be considered. Education Preferred
Master's Degree in Social Work or Related Field. Experience
Required: Minimum of 3 years of recent community-based care management experience in a medical or managed care setting. At least 3 years of leading process, program, or staff supervisory experience. Equivalency:
Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement. Skills
Required: Knowledge of state, federal, and regulatory requirements in Care Management and Community Based Care. Strong verbal and written communication skills. Computer literacy with proficiency in Microsoft Word, Excel, and core departmental systems. Excellent organizational, time management, and interpersonal skills. Detail-oriented and an enthusiastic team player. Ability to work independently and with internal and external customers. Ability to solve complex issues and implement creative solutions. Licenses/Certifications Required
Licenses/Certifications Preferred
Care Management Certification Registered Nurse (RN) - Active, current and unrestricted California License Licensed Clinical Social Worker (LCSW) - Active, current and unrestricted California License Physical Requirements
Light Additional Information
Required:
Travel to offsite locations for work. Salary Range Disclaimer:
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including: Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental, and Vision Wellness Program
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Job Category:
Clinical Department:
Care Management Location:
Los Angeles, CA, US, 90017 Position Type:
Full Time Requisition ID:
11854 Salary Range:
$102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members. Mission:
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents. The Supervisor of Community Based Care is responsible for monitoring Community Health Workers (CHW) daily work and activities, ensuring proper staffing and coverage, and evaluating departmental operations for optimal efficiency and effectiveness. This position assists in triaging identified issues/problems and forming resolutions within the scope of work, escalating appropriate issues to the Community Based Care Management Manager. This role also involves developing a successful and cohesive unit with high productivity and accuracy to achieve the department's overall performance metrics, supporting the Community Based Care Management Manager in identifying training needs, and developing programs, training materials, and checklists necessary for CHWs. Duties
Supervises the day-to-day activities of CHWs, including staffing, assignment distributions, and time off requests. Monitors staff performance, productivity, and compliance with regulatory requirements. Handles staff questions/issues and knows when to escalate to the manager. Recommends process improvement measures to achieve department performance outcomes. Plans and directs CHW activities according to model of care and policies. Responsible for identifying training needs and assisting in the development of training materials. Completes evaluations of staff and provides recommendations in hiring and termination processes. Develops and maintains positive working relationships with all business partners. Conducts regular audits to maintain quality care and compliance with regulatory requirements. Ensures department compliance with HIPAA regulations. Performs other duties as assigned. Education Required
Associate's or Bachelor's Degree in Nursing. In lieu of a degree, equivalent education and/or experience may be considered. Education Preferred
Master's Degree in Social Work or Related Field. Experience
Required: Minimum of 3 years of recent community-based care management experience in a medical or managed care setting. At least 3 years of leading process, program, or staff supervisory experience. Equivalency:
Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement. Skills
Required: Knowledge of state, federal, and regulatory requirements in Care Management and Community Based Care. Strong verbal and written communication skills. Computer literacy with proficiency in Microsoft Word, Excel, and core departmental systems. Excellent organizational, time management, and interpersonal skills. Detail-oriented and an enthusiastic team player. Ability to work independently and with internal and external customers. Ability to solve complex issues and implement creative solutions. Licenses/Certifications Required
Licenses/Certifications Preferred
Care Management Certification Registered Nurse (RN) - Active, current and unrestricted California License Licensed Clinical Social Worker (LCSW) - Active, current and unrestricted California License Physical Requirements
Light Additional Information
Required:
Travel to offsite locations for work. Salary Range Disclaimer:
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including: Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental, and Vision Wellness Program
#J-18808-Ljbffr