Software Release Manager

Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities. Job Description

This labor category has broad set of responsibilities related to Tier 3 support of endpoint computing. The general focus of the position is Enterprise Software Release Management in a multiplatform (Microsoft Windows, Mac Operating Systems, and Mobile Devices) environment. This position complements the Imaging position and must be able to perform both the Software Release Manager roles interchangeably. Some of the key responsibilities of the position include but are not limited to: Test new versions of operating systems and endpoint software for compatibility, performance optimization, and deployment. Manage all aspects of the end-to-end release process. Develop and validate software release process/technical procedures. Develop master images and deployment procedures. Develop and maintain Quality Assurance (QA) checklists for software release processes. Work with stakeholders for software deployment/updates. Handle communication, preparation, and training for new releases. Provide management reports on release progress. Track software licensing. Ensure security compliance for the supported applications and operating systems. Perform daily system performance and security monitoring, verify the integrity and availability of all hardware, endpoint systems, and key processes, review system and application logs, and verify completion of scheduled jobs. Research and test new operating systems, office productivity enterprise software, and endpoint management technologies and tools to support tech refresh and lifecycle management of the supported technologies. Provide support to end users and helpdesk Tier 1 and Tier 2 staff for solving complex problems. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to firm Change Management and Problem Management policies and be familiar with ITIL or other formalized IT operations. Qualifications

Knowledge/skills: Requires hands-on 5+ years of working knowledge in the following areas, in an environment with 1000+ Microsoft Windows and MacOS devices: Hands-on senior level experience with Microsoft and Mac OS. Hands-on senior level experience with technologies involved in software and operating system deployment in a large enterprise. Strong knowledge of Microsoft Active Directory, DHCP, and endpoint performance management tools. Strong knowledge of endpoint security compliance and remediations. Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently. Must be familiar with the latest hardware platforms for endpoint computing. Self-motivated and takes initiative. (MCP) Microsoft Certified Professional or (MCSE) Microsoft Certified Solutions Expert. MAC Genius experience. Experience engineering support of Active Directory, DNS, and any additional Microsoft, JAMF, and Ivanti technologies. Experience with Active Directory including AD forest migration, remediation, and consolidation, as well as a strong foundation in other directory service technologies including GPO, DNS, and DHCP. Hands-on experience designing and configuring Microsoft Windows and MAC End User technology including Antivirus, patch management, and other System Administration tools. Experience developing detailed Windows and MAC Administrative standards, design, and implementation documentation. Experience in capacity planning, performance monitoring, and maintenance. Strong hands-on experience with endpoint security tools such as Microsoft Defender, McAfee, and encryption technologies. Additional Information

Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. Ashburn Consulting is an Equal Opportunity Affirmative Action Employer. In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with Ashburn Consulting, please e-mail hr@ashburnconsulting.com.

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