Rolls-Royce
Field Service Representative - Iwakuni
Rolls-Royce, San Diego, California, United States, 92189
Job Description
Field Service Representative Iwakuni, Japan As the Field Service Representative, you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components. Provide technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. Principle location will be at Marine Corps Air Station, Iwakuni. Innovate & Power the world At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars' worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas. Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Key Accountabilities: Be the initial point of customer contact for LiftSystem issues at MCAS Iwakuni and all other USMC operating areas in theater. Provide assistance to Pratt & Whitney and government personnel on technical issues including LiftSystem/Aircraft interface issues, troubleshooting, maintenance, repairs, and logistic support. Ensure that Pratt & Whitney are aware and involved in issue resolution if contacted directly by the operator (USMC). Capture and record all operational events in Maximo to support data gathering activities, enabling RR to meet contract requirements and minimize future operational impacts. Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required. Review proposed engineering changes to minimize adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives to ensure efficient coordination of planned changes. Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers, and spares, reporting any anomalies for resolution. Provide regular updates to onsite Pratt & Whitney representatives. Travel on short notice domestically or internationally in support of campaigns, AOG support, and customer requests. Backfill other FSR in the event of absences or temporary duty away from home station, ensuring adequate notice is provided to Pratt & Whitney site manager. Assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, and modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required. Ensure TV and AR reporting are provided to Rolls-Royce, including issues relating to support equipment, providing supplementary information as required. Ensure Rolls-Royce office facilities, including IT and communications at Beaufort, are maintained through appropriate liaison with Rolls-Royce functional and project management. Provide regular status reports of FSR activity in support of F35 Flight Operations. Support Lead FSR in executing Deployed Services and JSF Program responsibilities. Basic Requirements: Associates Degree and 4+ years' experience in Customer Support; Or Bachelor's Degree and 2+ years' experience in Customer Support; Or Master's Degree or JD/PhD; Or 6+ years of experience in lieu of degree. Must be eligible to obtain and maintain secret security clearance, requiring USA Citizenship. Pioneer the next generation of innovation.
Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. We are an equal opportunities employer committed to developing a diverse workforce and an inclusive working environment. Relocation assistance will be provided if applicable.
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Field Service Representative Iwakuni, Japan As the Field Service Representative, you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components. Provide technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. Principle location will be at Marine Corps Air Station, Iwakuni. Innovate & Power the world At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars' worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas. Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Key Accountabilities: Be the initial point of customer contact for LiftSystem issues at MCAS Iwakuni and all other USMC operating areas in theater. Provide assistance to Pratt & Whitney and government personnel on technical issues including LiftSystem/Aircraft interface issues, troubleshooting, maintenance, repairs, and logistic support. Ensure that Pratt & Whitney are aware and involved in issue resolution if contacted directly by the operator (USMC). Capture and record all operational events in Maximo to support data gathering activities, enabling RR to meet contract requirements and minimize future operational impacts. Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required. Review proposed engineering changes to minimize adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives to ensure efficient coordination of planned changes. Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers, and spares, reporting any anomalies for resolution. Provide regular updates to onsite Pratt & Whitney representatives. Travel on short notice domestically or internationally in support of campaigns, AOG support, and customer requests. Backfill other FSR in the event of absences or temporary duty away from home station, ensuring adequate notice is provided to Pratt & Whitney site manager. Assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, and modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required. Ensure TV and AR reporting are provided to Rolls-Royce, including issues relating to support equipment, providing supplementary information as required. Ensure Rolls-Royce office facilities, including IT and communications at Beaufort, are maintained through appropriate liaison with Rolls-Royce functional and project management. Provide regular status reports of FSR activity in support of F35 Flight Operations. Support Lead FSR in executing Deployed Services and JSF Program responsibilities. Basic Requirements: Associates Degree and 4+ years' experience in Customer Support; Or Bachelor's Degree and 2+ years' experience in Customer Support; Or Master's Degree or JD/PhD; Or 6+ years of experience in lieu of degree. Must be eligible to obtain and maintain secret security clearance, requiring USA Citizenship. Pioneer the next generation of innovation.
Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. We are an equal opportunities employer committed to developing a diverse workforce and an inclusive working environment. Relocation assistance will be provided if applicable.
#J-18808-Ljbffr