Volunteers of America Los Angeles
Case Manager Lead
Volunteers of America Los Angeles, Los Angeles, California, United States, 90079
Career Opportunities with Volunteers of America Los Angeles
A great place to work.
Careers At Volunteers of America Los Angeles
Current job opportunities are posted here as they become available.
VOALA Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE:
$28.01 - $29.48 Per Hour
BENEFITS:
VOALA offers competitive medical, dental, vision, and retirement benefits.
JOB SUMMARY AND PURPOSE
The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the team's case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
Assign and monitor case load of team.
Review daily referrals and screenings of potential clients.
Designate clients to case manager for intake and ensure all supporting documents are verified.
Provide information and referrals for callers and walk-ins.
Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
Develop support systems to meet client needs, coordinate and facilitate move-in activities, rental negotiations, and service referrals as required.
May make home and field visits.
Monitor case managers on a regular basis to determine quality and effectiveness of services provided.
Review cases with Program Coordinator and Case Management Team.
Audit case file on a regular basis for completeness and accuracy.
Conduct crisis intervention as necessary.
Assist case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization.
Make referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate.
Provide support to case managers, clients, and families through ongoing case conferencing, counseling, and advocacy.
Conduct comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes.
Assure all program assets and file documents are maintained and secure for all client records.
Develop, perform, and assist with workshops pertaining to program services that meet client needs.
Participate and assist with outreach events.
Other duties as assigned.
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
EDUCATION:
Associate’s Degree in Social Work or related field or
A combination of education and relevant experience (Two years’ total).
Completion of VOALA Case Management training within 6 months of hire.
EXPERIENCE:
Minimum of 2 years of experience as a case manager.
Proven leadership ability.
PREFERRED QUALIFICATIONS:
Bachelor’s Degree (Social Work or related).
3 years of experience working with target population.
Experience in supervision or lead role preferred.
HMIS navigation.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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A great place to work.
Careers At Volunteers of America Los Angeles
Current job opportunities are posted here as they become available.
VOALA Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE:
$28.01 - $29.48 Per Hour
BENEFITS:
VOALA offers competitive medical, dental, vision, and retirement benefits.
JOB SUMMARY AND PURPOSE
The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the team's case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
Assign and monitor case load of team.
Review daily referrals and screenings of potential clients.
Designate clients to case manager for intake and ensure all supporting documents are verified.
Provide information and referrals for callers and walk-ins.
Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
Develop support systems to meet client needs, coordinate and facilitate move-in activities, rental negotiations, and service referrals as required.
May make home and field visits.
Monitor case managers on a regular basis to determine quality and effectiveness of services provided.
Review cases with Program Coordinator and Case Management Team.
Audit case file on a regular basis for completeness and accuracy.
Conduct crisis intervention as necessary.
Assist case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization.
Make referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate.
Provide support to case managers, clients, and families through ongoing case conferencing, counseling, and advocacy.
Conduct comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes.
Assure all program assets and file documents are maintained and secure for all client records.
Develop, perform, and assist with workshops pertaining to program services that meet client needs.
Participate and assist with outreach events.
Other duties as assigned.
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.
EDUCATION:
Associate’s Degree in Social Work or related field or
A combination of education and relevant experience (Two years’ total).
Completion of VOALA Case Management training within 6 months of hire.
EXPERIENCE:
Minimum of 2 years of experience as a case manager.
Proven leadership ability.
PREFERRED QUALIFICATIONS:
Bachelor’s Degree (Social Work or related).
3 years of experience working with target population.
Experience in supervision or lead role preferred.
HMIS navigation.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
#J-18808-Ljbffr