Guest Services Manager

About Our Company Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention. There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance. Job Responsibilities Oversee all aspects of parking operations including valet parking operations. Maintain Forbes guest service standards and prioritize client relationships. Motivate and manage team member performance, including training, staffing, payroll, and scheduling. Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager. Work with the Supervisor frequently to stay close to the operation. Work at the busiest times including evenings, weekends, and holidays while properly leading the team. Track hotel parking validations for reimbursement and integrity purposes. Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance. Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service, and turnover. Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities. Develop cohesive working relationships with the client’s employees. Practice preventative safety procedures daily as set forth by Evolution and the client. Report all claims, accidents, and incidents to HR and the Area/Regional VP immediately. Meet the required Quality Assurance shop thresholds for completion and scores. Manage uniform and ticket inventory. Work with the Area/Regional VP to forecast and plan for seasonal variances in business. Review and submit completed and accurate payroll to Corporate on a bi-weekly basis. Work with the Talent Acquisition team to recruit new talent. Ensure that each new team member is fully onboarded in our HRIS and trained prior to working on the ramp. Recognize exceptional performance and provide opportunities for top performers to learn and grow. Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs. Other duties as assigned. Minimum Experience Required Experience in valet parking. Valid US Drivers License. 2+ years in a management position. Experience with HRIS platforms, such as ADP. Experience with Customer Service. Skills Required Strong customer service and client relationship skills. Excellent oral and written communication skills. Strong technology proficiency. Strong organizational skills with meticulous attention to detail and accuracy. Ability to collaborate effectively and work as part of a team. Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment. Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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