British Swim School of Northwest Detroit
Deck Ambassador
British Swim School of Northwest Detroit, Palo Alto, California, United States, 94306
Deck Ambassadors at British Swim School of Palo Alto run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families' expectations are met and exceeded.
Knowledge, Skills, and Abilities
Enthusiastic, assertive personality with strong relationship and customer service skills. Effectively communicate with customers and employees; bi-lingual is a plus. Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods, and procedures of British Swim School. Able to multi-task in a changing environment with priorities in order. Roles and Responsibilities
Reports to and communicates directly with Franchise Business Owner. Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day. Create positive first impressions and facilitate appropriate orientation for new families. Ensure proper set-up, maintenance, and breakdown of on-site marketing and merchandising at poolside and throughout the property. Clear, clean, and organize all appropriate collateral and materials at the end of every shift. Ensure merchandise is properly stocked, displayed properly, signed with pricing, sold/ordered to customers’ needs and input into POS (Jackrabbit) correctly. Check students in for swim class and ensure that children are placed with the proper instructor and communicated on the lesson board. Facilitate move-ups correctly with photographs, proper take-home materials, and celebrate birthdays and milestones appropriately both at the pool and through social media when possible. Take and post photos and videos appropriately to social media in a personal manner and encourage families to follow, like, comment, and share. Manage class schedules, attendance, lesson board, and report attendance. Ensure Water Watchers program is deployed at all locations (contractually required at LA Fitness) and appropriate events. Attend staff meetings and ongoing training/coaching as requested by the Operations Manager or Franchise Business Owner. Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues. Promote sales for new enrollments, twice a week classes, no-drops, and siblings. Assist instructors from the pool deck when they request assistance. Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations, policies, and procedures are being followed at all times. Document and report accidents and injuries to supervisor as soon as possible. Check all water quality, temperature, and chemical levels prior to the first scheduled class of the day and recheck periodically. Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management. Work in an environment where noise levels are usually moderate to high. Other responsibilities as assigned by the Operations Manager or Franchise Business Owner. Qualifications
High School Diploma or equivalent. Compensation: $20.00 - $25.00 per hour Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate. Apply with Indeed
(if you already have a resume on Indeed) Or apply here.
* required fields First Name * Last Name * Email * Phone * Yes, Text Me!
For the
fastest
response to interviews & follow-ups. Opt-out anytime. Let Us Text You!
Texting increases your chance for an interview. Texts for this job only. Opt-out anytime. How many years of customer experience do you have? * Our mission is “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”
Safe & happy work environment Where else might you get to sing at work? Flexible work schedules and hours Making this a great role for students, parents, and anyone with a busy lifestyle! A rewarding job with competitive pay All while making a true difference in your community! Opportunities for professional growth and development We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success. I worked at British Swim School for two years while I was in college. I loved my time at BSS. I loved my coworkers, managers, and the owners. The students were great and I definitely had a lot of personal growth at this company.
#J-18808-Ljbffr
Enthusiastic, assertive personality with strong relationship and customer service skills. Effectively communicate with customers and employees; bi-lingual is a plus. Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods, and procedures of British Swim School. Able to multi-task in a changing environment with priorities in order. Roles and Responsibilities
Reports to and communicates directly with Franchise Business Owner. Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day. Create positive first impressions and facilitate appropriate orientation for new families. Ensure proper set-up, maintenance, and breakdown of on-site marketing and merchandising at poolside and throughout the property. Clear, clean, and organize all appropriate collateral and materials at the end of every shift. Ensure merchandise is properly stocked, displayed properly, signed with pricing, sold/ordered to customers’ needs and input into POS (Jackrabbit) correctly. Check students in for swim class and ensure that children are placed with the proper instructor and communicated on the lesson board. Facilitate move-ups correctly with photographs, proper take-home materials, and celebrate birthdays and milestones appropriately both at the pool and through social media when possible. Take and post photos and videos appropriately to social media in a personal manner and encourage families to follow, like, comment, and share. Manage class schedules, attendance, lesson board, and report attendance. Ensure Water Watchers program is deployed at all locations (contractually required at LA Fitness) and appropriate events. Attend staff meetings and ongoing training/coaching as requested by the Operations Manager or Franchise Business Owner. Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues. Promote sales for new enrollments, twice a week classes, no-drops, and siblings. Assist instructors from the pool deck when they request assistance. Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations, policies, and procedures are being followed at all times. Document and report accidents and injuries to supervisor as soon as possible. Check all water quality, temperature, and chemical levels prior to the first scheduled class of the day and recheck periodically. Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management. Work in an environment where noise levels are usually moderate to high. Other responsibilities as assigned by the Operations Manager or Franchise Business Owner. Qualifications
High School Diploma or equivalent. Compensation: $20.00 - $25.00 per hour Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate. Apply with Indeed
(if you already have a resume on Indeed) Or apply here.
* required fields First Name * Last Name * Email * Phone * Yes, Text Me!
For the
fastest
response to interviews & follow-ups. Opt-out anytime. Let Us Text You!
Texting increases your chance for an interview. Texts for this job only. Opt-out anytime. How many years of customer experience do you have? * Our mission is “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”
Safe & happy work environment Where else might you get to sing at work? Flexible work schedules and hours Making this a great role for students, parents, and anyone with a busy lifestyle! A rewarding job with competitive pay All while making a true difference in your community! Opportunities for professional growth and development We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success. I worked at British Swim School for two years while I was in college. I loved my time at BSS. I loved my coworkers, managers, and the owners. The students were great and I definitely had a lot of personal growth at this company.
#J-18808-Ljbffr