Smiths Detection
Field Service Technician I SJC
Smiths Detection, San Jose, California, United States, 95199
Job Description
This position requires daily travel to locations in and around the San Jose Metro area, including the airport.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfaction.
Installs, repairs, and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work, and submits paperwork in a timely manner.
Orders, installs, and returns parts and manages repair parts cycle time.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, and attend meetings.
Possesses basic technical knowledge of the company’s Trace and X-Ray technologies.
Maintains clear and concise business communication, both oral and written.
Establishes and maintains a close relationship with senior level FSEs and Product Managers to support customer needs and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime, and work hours other than Monday-Friday may be required.
Comply with and ensure department compliance with Company health, safety, and environmental policies.
Comply with all applicable U.S. export control and security regulations.
Other duties as required.
Qualifications:
Education/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience:
Minimum of
1-3 years
experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills:
Individuals shall possess excellent communication skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required. Background:
This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, the applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance. PHYSICAL/MENTAL REQUIREMENTS: Possess excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once. Excellent customer service skills and the ability to handle stressful situations. Self-motivated, reliable, and accountable individual. Possess excellent telephone skills. Must be able to lift/carry 80 lbs. Must be able to push/pull 200 lbs. Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in the manuals and Technical Advisory documentation. Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility. Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment. WORK ENVIRONMENT: Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required. ADDITIONAL INFORMATION: Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security, and freedom of movement in today’s world. We offer: Join us, and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial, and lifestyle perspective. Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Minimum of
1-3 years
experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills:
Individuals shall possess excellent communication skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required. Background:
This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, the applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance. PHYSICAL/MENTAL REQUIREMENTS: Possess excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at once. Excellent customer service skills and the ability to handle stressful situations. Self-motivated, reliable, and accountable individual. Possess excellent telephone skills. Must be able to lift/carry 80 lbs. Must be able to push/pull 200 lbs. Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in the manuals and Technical Advisory documentation. Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility. Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment. WORK ENVIRONMENT: Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required. ADDITIONAL INFORMATION: Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security, and freedom of movement in today’s world. We offer: Join us, and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial, and lifestyle perspective. Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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