Juniper Networks, Inc
Staff, Technical Support Engineer - PP1012159
Juniper Networks, Inc, Sunnyvale, California, United States, 94087
Staff Technical Support Engineer
Location: Sunnyvale, CA
This position is for the Juniper Level3 (L3) TAC (Technical Assistance Centre) role to support routing products (hardware based, virtualized products), like Mx, ACX and PTX, vMx, cRPD.
This is an individual contributor role. There will be weekend coverage as per roster.
Responsibilities:
Drive critical and complex issues with internal and external stakeholders.
Upskill team members by mentoring, trainings etc.
Engagement in improvement of products, documentations, processes, tools etc.
Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Be ready to learn new technologies and new products.
Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
Basic Requirements:
Requires B.E. in Electronics Engineering or Computer Science with at least 12+ years of experience in the Networking industry.
Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.
Primary Skills:
Thorough understanding (Packet level) of -
IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS , RIP) Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) Experience in PTP/ SyncE protocols. MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
Understanding/Exposure/Expertise in one or more areas -
MPLS Traffic Engineering, LDP, RSVP, Segment Routing Multicast technologies NG-MVPN, PIM Perl/Unix/Expect scripting Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT or other equivalent certifications.
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IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS , RIP) Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) Experience in PTP/ SyncE protocols. MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
Understanding/Exposure/Expertise in one or more areas -
MPLS Traffic Engineering, LDP, RSVP, Segment Routing Multicast technologies NG-MVPN, PIM Perl/Unix/Expect scripting Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT or other equivalent certifications.
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