Lucile Salter Packard Children's Hospital at Stanford
Digital Health Program Manager - Ambulatory-Digital Health (1.0 FTE, Days)
Lucile Salter Packard Children's Hospital at Stanford, Menlo Park, California, United States, 94029
Marketing & Business Development
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job Summary
The Digital Health Program Manager will spearhead and manage the execution of multiple digital health initiatives within Stanford Children's Health under the leadership and direction of the department Director, ensuring alignment with organizational strategic goals to enhance patient care and operational efficiency. This seasoned role involves program leadership, cross-functional team management, stakeholder engagement, resource and budget management, and driving continuous innovation and improvement in digital health programs. The responsibilities include defining program goals, mentoring project teams, managing resources, mitigating risks, and maintaining clear communication with stakeholders to ensure successful program outcomes. Essential Functions
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
Strategic Program Leadership:
Collaborates with leadership to define strategic objectives, program goals, and key performance indicators for digital health initiatives. Leads the planning, implementation, evaluation and scaling of multiple, complex Digital Health programs across various departments within Stanford Children's Health. Ensures alignment of Digital Health work to other key areas including Digital Transformation and organizational strategies and priorities. Cross-functional Team Management:
Oversees and mentors multi-functional teams including analysts, project managers, program coordinators, business partners, clinicians and other key stakeholders involved in digital health projects. Fosters collaboration and alignment across clinical, technical, and operational teams. Stakeholder Engagement & Communication:
Serves as the primary liaison between executive leadership/program steering, service line leaders, clinical teams, IT, and external partners, ensuring clear communication and alignment on program objectives. Presents program updates, outcomes, and strategic recommendations to leadership and other key stakeholders. Resource & Budget Management:
Works with the Digital Health Director to help oversee the allocation of resources and budget across various digital health programs and ensuring alignment with strategic priorities. Identifies and mitigates risks related to program execution, including financial, operational, and compliance risks. Innovation & Continuous Improvement:
Drives innovation in digital health by identifying emerging trends, technologies, and best practices that can be leveraged to enhance program outcomes. Leads efforts to continuously improve digital health programs by analyzing performance data, soliciting feedback from stakeholders, and implementing best practices. Develops and maintains relationships with key stakeholders to understand departmental workflows and act as a trusted digital health partner. Minimum Qualifications
Education : Bachelor's degree in a work-related field/discipline from an accredited college or university. Experience : Five (5) years of progressively responsible experience in healthcare operations, program management, or digital health. License/Certification : None required. PMP (Project Management Professional) or PgMP (Program Management Professional) certification, Lean Six Sigma or other process improvement certifications, and/or Epic Certification preferred. Knowledge, Skills, & Abilities
Ability to lead and manage cross-functional teams, driving collaboration and alignment across diverse stakeholders. Strong mentoring and coaching skills to develop team members and foster a culture of continuous learning and improvement. Ability to anticipate challenges, identify opportunities, and devise innovative solutions to complex problems. Strong analytical skills with the ability to interpret data, assess risks, and make data-driven decisions that align with organizational goals. Excellent verbal and written communication skills, capable of effectively conveying complex information to a variety of audiences, including senior leadership. Strong interpersonal skills with the ability to build and maintain relationships with key stakeholders, fostering trust and collaboration. Knowledge of program and project management methodologies, with the ability to oversee multiple large-scale initiatives simultaneously. Ability to develop and manage detailed project plans, timelines, budgets, and resource allocations. Knowledge of digital health technologies, including telehealth, electronic health records (EHRs), and health information systems with significant EPIC expertise a plus. Knowledge of program management tools and software required for the area, such as MS Project, JIRA, or similar platforms. Knowledge of healthcare regulations, including HIPAA, FDA regulations, and other relevant compliance requirements for digital health programs. Ability to manage program risks, compliance with regulatory requirements, and adherence to best practices. Ability to lead and manage organizational change, with experience in guiding teams through transitions and fostering a culture of adaptability and resilience. Ability to effectively manage resistance to change and drive the adoption of new processes, technologies, and practices. Ability to manage stakeholder relationships, ensuring their needs are met while aligning with organizational objectives. Ability to engage and collaborate with external partners, vendors, and consultants to achieve program goals. Ability to keep abreast of new technologies and methodologies that enhance program outcomes. Knowledge of process improvement methodologies, with a focus on optimizing processes, enhancing efficiency, and driving program success. Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Pay Range
Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (1.0 FTE): $118,476.80 to $157,081.60 Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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The Digital Health Program Manager will spearhead and manage the execution of multiple digital health initiatives within Stanford Children's Health under the leadership and direction of the department Director, ensuring alignment with organizational strategic goals to enhance patient care and operational efficiency. This seasoned role involves program leadership, cross-functional team management, stakeholder engagement, resource and budget management, and driving continuous innovation and improvement in digital health programs. The responsibilities include defining program goals, mentoring project teams, managing resources, mitigating risks, and maintaining clear communication with stakeholders to ensure successful program outcomes. Essential Functions
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
Strategic Program Leadership:
Collaborates with leadership to define strategic objectives, program goals, and key performance indicators for digital health initiatives. Leads the planning, implementation, evaluation and scaling of multiple, complex Digital Health programs across various departments within Stanford Children's Health. Ensures alignment of Digital Health work to other key areas including Digital Transformation and organizational strategies and priorities. Cross-functional Team Management:
Oversees and mentors multi-functional teams including analysts, project managers, program coordinators, business partners, clinicians and other key stakeholders involved in digital health projects. Fosters collaboration and alignment across clinical, technical, and operational teams. Stakeholder Engagement & Communication:
Serves as the primary liaison between executive leadership/program steering, service line leaders, clinical teams, IT, and external partners, ensuring clear communication and alignment on program objectives. Presents program updates, outcomes, and strategic recommendations to leadership and other key stakeholders. Resource & Budget Management:
Works with the Digital Health Director to help oversee the allocation of resources and budget across various digital health programs and ensuring alignment with strategic priorities. Identifies and mitigates risks related to program execution, including financial, operational, and compliance risks. Innovation & Continuous Improvement:
Drives innovation in digital health by identifying emerging trends, technologies, and best practices that can be leveraged to enhance program outcomes. Leads efforts to continuously improve digital health programs by analyzing performance data, soliciting feedback from stakeholders, and implementing best practices. Develops and maintains relationships with key stakeholders to understand departmental workflows and act as a trusted digital health partner. Minimum Qualifications
Education : Bachelor's degree in a work-related field/discipline from an accredited college or university. Experience : Five (5) years of progressively responsible experience in healthcare operations, program management, or digital health. License/Certification : None required. PMP (Project Management Professional) or PgMP (Program Management Professional) certification, Lean Six Sigma or other process improvement certifications, and/or Epic Certification preferred. Knowledge, Skills, & Abilities
Ability to lead and manage cross-functional teams, driving collaboration and alignment across diverse stakeholders. Strong mentoring and coaching skills to develop team members and foster a culture of continuous learning and improvement. Ability to anticipate challenges, identify opportunities, and devise innovative solutions to complex problems. Strong analytical skills with the ability to interpret data, assess risks, and make data-driven decisions that align with organizational goals. Excellent verbal and written communication skills, capable of effectively conveying complex information to a variety of audiences, including senior leadership. Strong interpersonal skills with the ability to build and maintain relationships with key stakeholders, fostering trust and collaboration. Knowledge of program and project management methodologies, with the ability to oversee multiple large-scale initiatives simultaneously. Ability to develop and manage detailed project plans, timelines, budgets, and resource allocations. Knowledge of digital health technologies, including telehealth, electronic health records (EHRs), and health information systems with significant EPIC expertise a plus. Knowledge of program management tools and software required for the area, such as MS Project, JIRA, or similar platforms. Knowledge of healthcare regulations, including HIPAA, FDA regulations, and other relevant compliance requirements for digital health programs. Ability to manage program risks, compliance with regulatory requirements, and adherence to best practices. Ability to lead and manage organizational change, with experience in guiding teams through transitions and fostering a culture of adaptability and resilience. Ability to effectively manage resistance to change and drive the adoption of new processes, technologies, and practices. Ability to manage stakeholder relationships, ensuring their needs are met while aligning with organizational objectives. Ability to engage and collaborate with external partners, vendors, and consultants to achieve program goals. Ability to keep abreast of new technologies and methodologies that enhance program outcomes. Knowledge of process improvement methodologies, with a focus on optimizing processes, enhancing efficiency, and driving program success. Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Pay Range
Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (1.0 FTE): $118,476.80 to $157,081.60 Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.
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