Senior Manager, Technology Information Governance

Job Description - Senior Manager, Technology Information Governance (240001I0) Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages. Position Summary As the Information Governance (IG) Senior Manager / Associate Director, you will be responsible for supporting the IG Director across IG Operations for directing, planning and supervising all aspects of the Firm’s information governance programs. IG is a holistic approach to managing all our information by implementing controls, processes, metrics and goals. It ensures our information is treated as a value business asset, making it readily available when needed while reducing storage costs and risks, ensuring compliance and streamlining the management and maximizing its value. IG Operations includes Data Management, Matter Mobility and IG Policies. This includes the daily operational execution of each of these services globally, following approved processes and policies, ensuring evidence and approved systems and methods are followed as well as reporting on metrics, ongoing auditing and process improvements. Partnership across the rest of IG departments and the Technology function is essential where IG Operations work items also depend on retention and disposal or Counsel execution. The role will assist in developing plans, setting goals, providing direction and execution of our services, initiatives and projects towards the overall goal of reducing risks and costs around information governance. Key senior stakeholders to interact with include the Firm’s General Counsel, Data Protection Officer, Technology Cyber Security leader and the Practice Technology department. Additional key stakeholders will include partners and practice leaders as well as external vendors and service providers. Duties and Accountabilities Manages IG Operations services across Data Management, Matter Mobility and Policies Engage with the Firm’s leadership teams, partners and all IG functions to understand the Firm’s requirements to support our client’s needs The role contributes to global function leadership, setting our strategic themes and policies. An attention to detail and a strong focus on processes will build the basis of our success Directs IG people and programs to realize the Firm’s vision and strategy through business planning Directs and oversees core processes to ensure timely, accurate and sustainable work product delivery across all IG compliance domains Work alongside the IG Director to devise key strategy decisions to assist managing the IG teams Manage resources, operations and processes to provision, setup and support IG Operations teams in the delivery of timely compliant services across the Firm Work closely with other Technology leaders to improve services, standardize procedures and set best practices to support IG Operations and the IG Program overall Serve as relationship manager to key stakeholders to both legal practices and Business Services to provide the right technology and support for the Firm’s success Qualifications This senior manager / associate director position in the department seeks candidates that must have 10 or more years' experience coordinating or supervising the work of others. This experience must include the intake and assignment of work, the review and approval of work product, delivering performance feedback, setting goals and objectives, and reporting metrics across IG Commercial and business awareness, with a preference given to candidates with law firm information governance experience An educational background from a wide variety of disciplines including information technology, legal, compliance, information management, and/or records management will be considered An undergraduate degree from an accredited four-year institution is required 10+ years' experience in a role relating to risk management, information governance, records management, information experience Working knowledge of regional and global Privacy regulations and programs Client service focus Demonstrated ability to deliver clear, concise, and factually accurate written and oral communications appropriate for the intended audience Expertise in a Legal Document Management Systems (DMS), with preference given to candidates with a working knowledge of iManage Work in a legal setting, including matter workspace and document security Prior experience using and/or administering major eDiscovery and Legal Hold Process Management platforms, plus Records Management solutions a plus Advanced proficiency in Microsoft Office and M365 applications, (e.g., Word, Excel, PowerPoint, Teams, Visio) Advanced knowledge of information governance principles, practices, and technologies. Fluency in English Location & Reporting This is a hybrid professional in-office / remote role that is based in our D.C office, that may occasionally require business travel. Must be available to work outside of standard work hours, as needed to meet business demands. This role reports to the IG Director White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

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