Sr. Systems Engineer

The Sr. System Engineer is a Tier 3 resource for The Onyx IT Group's clients seeking technical support, project management, and business guidance. The ideal candidate is a detail-oriented, outgoing self-starter who can think on their feet, multi-task, and most importantly make clients feel like Onyx is the best investment they have ever made. Duties and Essential Job Functions: Support: Supporting multiple clients on various solutions running predominately Microsoft-based environments. Experience with Solarwinds, or other ticketing platform & RMM tools is a plus, but not required. Proficiency in Microsoft Office required. Keep management apprised of critical issues. Projects: Track and complete assigned projects. Complete tasks in a timely and quality fashion. Adhere to implementation, quality control, and change control standards. Keep management apprised of risks to project success. Documentation: Develop quality documentation of technical processes and procedures. Document all ticket and project work including accurate time. Ensure documentation is sufficient to yield reproducible results. Identify and close any gaps in the existing documentation platform. Technical Requirements: Minimum 4 year bachelor’s degree or equivalent professional experience. Well-rounded Microsoft server/network technology experience. Current MCP/MCSE or 7+ years’ experience. Line of business application support – must have experience supporting client/server network applications and cloud. Proficiency implementing and/or supporting the following technologies: Microsoft Azure or Amazon Web Services Windows 2008 - 2016 Server, Active Directory, Group Policy, TCP/IP, DNS, DHCP VMware, Hyper-V, Citrix, Unix, Linux All current Microsoft desktop operating systems (Windows 7/8/10) Microsoft Office 2010-2016, Visio, Project Microsoft Exchange 2007/2010/2013/2016 Microsoft SQL, SharePoint, Lync, Office365 Firewalls and switches; Cisco, Dell, HP, Juniper, SonicWall Blade and SAN storage technologies General Requirements: Professional presence with excellent phone and face-to-face communication and interpersonal skills with a variety of users, including the Executive level. Valid driver’s license and insurance with reliable transportation. Occasional client visits inside of a 40 mile radius from the office location. Drug-free and non-smoking environment. Smoking is prohibited at all client sites and Onyx offices. Occasional work required outside of normal business hours. May occasionally lift objects up to 50lbs. Interested applicants that meet the position requirements should upload their resume!

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