Basements Plus is hiring: Production Administrative Assistant in Walled Lake

Location: Basements Plus – Commerce Township, MI
Compensation: $20.00 - $25.00 per hour
Benefits: Information on benefits will be provided during the interview process.

Position Summary

The Production Administration Assistant works closely with the Production Manager and Production Coordinator within the waterproofing division. Your focus will be to ensure that jobs are ready for production. Key roles include scheduling trades, acquiring permits, and customer communication.

Essential Job Functions:

Permitting, Inspections, and Trade Coordination

• Applying for permits.
• Permit pick up and drop off, as necessary.
• Schedule all necessary trades and coordinate with customers.
• Responsible for applying for and following up on all necessary permits.
• Schedule MISS DIG for all jobs that require digging.
• Prepare jobsite permit packets and upload information into software program.
• Confirm all trades are scheduled prior to installation date.

Production Installation and Communication

• Job confirmations prior to installation date
• Make homeowner aware of any install date changes
• Quality Assurance calls post-production
• Communicate with Production Manager for issues or concerns

Warranty Scheduling

• Coordinate and communicate warranty calls with homeowners and service tech/crew/production manager.

Administrative Support

• Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure
• Provides administrative support to other departments as needed.
• Ensure customer service calls are executed with professionalism and we “created raving fans” per our core value.
• Schedule site visits for production manager.
• Attend all necessary weekly meetings, providing updates to department leaders and team.
• Performs other related duties as assigned by management.

Position Requirements:

• Knowledge of customer service principles and practices
• Ability to work under pressure and adapt to changing priorities.
• Proficiency in Microsoft Office
• Proficient in using a CRM
• Ability to be well organized
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Problem-solving and troubleshooting abilities
• Strong verbal phone skills
• Strong written communication skills
• Ability to perform accurate data entry
• High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field
• Valid Driver’s License with a clean driving record
• On-computer screen time of 75-100%
• Knowledge of construction or related trades and construction management, is a plus.
• Familiarity with production software or project management tools, is a plus.
• Ability to understand and converse in Spanish, is a plus

Purpose, Mission, and Values​:

• Lives our company’s purpose, mission, and values
• Provides remarkable customer experiences

Reports to

• DBP Production Manager

Salary Range: $20.00 - $25.00 hourly

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. Regular, reliable attendance is considered an essential job function.

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.