Wholesale Account Manager

Location: Chicago

Company: Sprout Living

Department: Sales

About Us

At Sprout Living, we are passionate about providing high-quality, wellness-focused products to inspire healthier living. As a leading consumer packaged goods (CPG) brand, we are dedicated to transparency, innovation and delivering exceptional customer experiences.

Position Overview

We are seeking a dynamic and results-oriented Wholesale & E-commerce Account Manager to oversee and grow relationships with wholesale clients, e-commerce platforms, and national key accounts. This role is pivotal in driving sales, improving account performance, and ensuring our products are prominently featured and well-stocked across multiple sales channels. The ideal candidate is a self-starter with a strong background in account management, sales strategy, and the CPG industry.

Key Responsibilities

Account Management:

• Develop and nurture relationships with wholesale clients, e-commerce platforms, and national retail partners.
• Serve as the primary point of contact, addressing client needs, resolving issues, and fostering long-term partnerships.
• Ensure timely and accurate order fulfillment, working closely with operations and logistics teams.

Sales Growth:

• Identify opportunities to expand product offerings within existing accounts.
• Collaborate with clients to develop promotional strategies, increase sales velocity, and improve in-store and online performance.
• Monitor account performance metrics, including sales, inventory levels, and revenue targets, and take corrective actions as needed.

E-commerce & Online Marketplaces:

• Manage partnerships with online retailers and marketplaces like Amazon, Grove, and iHerb.
• Optimize product listings, pricing, and advertising to drive growth in online channels.
• Track and analyze performance data to identify areas for improvement and capitalize on trends.

Key Account Management:

• Oversee strategic accounts such as national retail chains, ensuring alignment with their business goals.
• Plan and execute joint business strategies, including promotional calendars, product launches, and in-store activations.
• Negotiate terms, contracts, and pricing agreements with major accounts.

Cross-Functional Collaboration:

• Work closely with marketing, operations, and product development teams to align account strategies with overall brand goals.
• Provide input on product innovation based on client and consumer feedback.
• Coordinate with the finance team to manage budgets, pricing strategies, and invoicing.

Data Analysis & Reporting:

• Track sales data, analyze trends, and prepare regular reports for internal stakeholders.
• Provide insights and recommendations to improve account performance and maximize revenue opportunities.

Qualifications

Experience:

• 3+ years of account management experience in the CPG industry, preferably in wholesale or e-commerce.
• Proven success managing accounts across multiple sales channels, including national retailers and online platforms.

Skills:

• Strong negotiation, communication, and relationship-building skills.
• Ability to analyze sales data and make data-driven recommendations.
• Familiarity with e-commerce tools and platforms such as Amazon Seller Central, Shopify, or similar.

Technical Proficiency:

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Excel.
• Experience with supply chain management or order fulfillment systems is a plus.

Education:

Bachelors degree in Business, Marketing, or a related field is preferred.

We look forward to hearing from you!