OmniTRAX Inc.
Desktop Support Technician
OmniTRAX Inc., Denver, Colorado, United States, 80285
Posted Thursday, September 5, 2024 at 8:00 AM
POSITION SUMMARY
The Desktop Support Technician performs maintenance and support of the IT Infrastructure needs: PC workstations, switches, printers, copiers, and VoIP system. Analyzes requirements, resolves problems, installs hardware and software solutions and answers calls/emails from internal customers to troubleshoot and resolve issues for the desktop environment. Performs desktop support and service desk role. The Desktop Support Technician demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX’s continued success. ESSENTIAL RESPONSIBILITIES
Assist in the repair, inventory tracking, management, and deployment of new systems Daily administration and maintenance of computer devices Daily administration and maintenance of user accounts Deliver end-user support over the phone and desk side: install, configure and maintain the ongoing usability of user desktop computers, peripheral equipment, and software Assist end-users with network support Available to work on a rotating basis to support the 24/7 on-call of the production environment On-site requirement a minimum of 4 days per week subject to change at company discretion Conduct computer deployment: track and execute computer hardware refreshes Monitor ticket system: triage incoming helpdesk tickets; work with IT staff as appropriate to determine and resolve reported problems from users Assist users and work within a small IT team to resolve technical problems with desktop computing/network equipment and software Perform printer support: troubleshoot issues with printers, copiers, and scanners Create and update documentation for user/IT processes, document repeatable processes and procedures Personal interaction with internal customers OTHER DUTIES
Perform other duties and projects as assigned SUPERVISORY RESPONSIBILITIES
None REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
High School Diploma/GED 3-5 years desktop and direct end-user contact support experience Experience with helpdesk ticketing systems Possess good troubleshooting and problem-solving skills Outstanding interpersonal, customer service, and telephone etiquette skills: professional demeanor at all times, performs approximately 50% of work remotely via phone Strong understanding and working knowledge of classic and Azure Active Directory user and computer objects Effectively manage problems through all phases: analysis, resolution, troubleshooting, and root cause analysis Working knowledge of mobile devices: iPhone, iPad effectively troubleshoot and configure devices Self-motivated, able to multi-task and initiate to meet deadlines and customer satisfaction Strong experience in Microsoft applications and operating systems starting with Windows 10 Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, and business associates Intermediate computer skills in Microsoft Office Suite Professional integrity and accountability Work in a fast-paced, collaborative environment REQUIRED CERTIFICATIONS AND LICENSES
Valid Driver’s License PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil and Gas industries Associate’s degree in IT or related field Experience working in a NOC or helpdesk environment PREFERRED CERTIFICATIONS AND LICENSES
None WORK ENVIRONMENT
Work in a climate-controlled office and routinely use standard office equipment TRAVEL
Occasional, as business requires COMPENSATION
FLSA Status: Non-Exempt, Eligible for Overtime Eligible for Participation - Annual Discretionary Bonus PHYSICAL REQUIREMENTS
Physical Requirements % of Work Time Remain in a seated position 80% Speak and hear clearly 100% Lift office products and supplies, up to 20 lbs. 20% Stoop, kneel, bend and reach 10% Dexterity to write and manipulate keyboard and mouse 100% We are proud to be an EEO/Veteran/Disability Employer
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The Desktop Support Technician performs maintenance and support of the IT Infrastructure needs: PC workstations, switches, printers, copiers, and VoIP system. Analyzes requirements, resolves problems, installs hardware and software solutions and answers calls/emails from internal customers to troubleshoot and resolve issues for the desktop environment. Performs desktop support and service desk role. The Desktop Support Technician demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork to ensure a successful partnership with customers and employees that result in OmniTRAX’s continued success. ESSENTIAL RESPONSIBILITIES
Assist in the repair, inventory tracking, management, and deployment of new systems Daily administration and maintenance of computer devices Daily administration and maintenance of user accounts Deliver end-user support over the phone and desk side: install, configure and maintain the ongoing usability of user desktop computers, peripheral equipment, and software Assist end-users with network support Available to work on a rotating basis to support the 24/7 on-call of the production environment On-site requirement a minimum of 4 days per week subject to change at company discretion Conduct computer deployment: track and execute computer hardware refreshes Monitor ticket system: triage incoming helpdesk tickets; work with IT staff as appropriate to determine and resolve reported problems from users Assist users and work within a small IT team to resolve technical problems with desktop computing/network equipment and software Perform printer support: troubleshoot issues with printers, copiers, and scanners Create and update documentation for user/IT processes, document repeatable processes and procedures Personal interaction with internal customers OTHER DUTIES
Perform other duties and projects as assigned SUPERVISORY RESPONSIBILITIES
None REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
High School Diploma/GED 3-5 years desktop and direct end-user contact support experience Experience with helpdesk ticketing systems Possess good troubleshooting and problem-solving skills Outstanding interpersonal, customer service, and telephone etiquette skills: professional demeanor at all times, performs approximately 50% of work remotely via phone Strong understanding and working knowledge of classic and Azure Active Directory user and computer objects Effectively manage problems through all phases: analysis, resolution, troubleshooting, and root cause analysis Working knowledge of mobile devices: iPhone, iPad effectively troubleshoot and configure devices Self-motivated, able to multi-task and initiate to meet deadlines and customer satisfaction Strong experience in Microsoft applications and operating systems starting with Windows 10 Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, and business associates Intermediate computer skills in Microsoft Office Suite Professional integrity and accountability Work in a fast-paced, collaborative environment REQUIRED CERTIFICATIONS AND LICENSES
Valid Driver’s License PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
Previous experience in Rail Transportation, Supply Chain Logistics, Manufacturing and/or Oil and Gas industries Associate’s degree in IT or related field Experience working in a NOC or helpdesk environment PREFERRED CERTIFICATIONS AND LICENSES
None WORK ENVIRONMENT
Work in a climate-controlled office and routinely use standard office equipment TRAVEL
Occasional, as business requires COMPENSATION
FLSA Status: Non-Exempt, Eligible for Overtime Eligible for Participation - Annual Discretionary Bonus PHYSICAL REQUIREMENTS
Physical Requirements % of Work Time Remain in a seated position 80% Speak and hear clearly 100% Lift office products and supplies, up to 20 lbs. 20% Stoop, kneel, bend and reach 10% Dexterity to write and manipulate keyboard and mouse 100% We are proud to be an EEO/Veteran/Disability Employer
#J-18808-Ljbffr